White Paper

Thank You For Chat

Text Analytics for Chat

Verint® Text Analytics is an innovative cloud solution that can extract actionable business intelligence from unstructured information like chats, surveys, emails, social media and more.

Verint’s® Text Analytics for Chat Cloud QuickStart includes:

  • Fast and easy cloud deployment managed by Verint Cloud experts.
  • Minimal training required for Speech Analysts to start using Text Analytics.
  • Faster time to insights using predefined categories from Verint Marketplace and/or importing your Verint speech analytics categories.
  • Advanced text analytics capabilities using NLP engine.
  • Dedicated chat KPIs such as average duration, number of messages, idle time between messages and more.
  • A unified dashboard for speech and text using Interaction Analytics.

This QuickStart is available immediately and can be deployed in a matter of weeks in the Verint Cloud. Complete the form and a Verint representative will contact you shortly.

Complete the form to speak with a Verint expert:

* indicates a required field

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Thank You

The resource you requested is on the way, Thank You For Chat.  Keep an eye on your inbox!  We are sending a link to the asset to your business email address provided on the previous page.

In the meantime, check out additional resources to see how Verint helps the world’s most iconic brands increase CX automation and deliver AI business outcomes now.