White Paper

Thank You For Chat

Text Analytics for Chat

Verint® Text Analytics is an innovative cloud solution that can extract actionable business intelligence from unstructured information like chats, surveys, emails, social media and more.

Verint’s® Text Analytics for Chat Cloud QuickStart includes:

  • Fast and easy cloud deployment managed by Verint Cloud experts.
  • Minimal training required for Speech Analysts to start using Text Analytics.
  • Faster time to insights using predefined categories from Verint Marketplace and/or importing your Verint speech analytics categories.
  • Advanced text analytics capabilities using NLP engine.
  • Dedicated chat KPIs such as average duration, number of messages, idle time between messages and more.
  • A unified dashboard for speech and text using Interaction Analytics.

This QuickStart is available immediately and can be deployed in a matter of weeks in the Verint Cloud. Complete the form and a Verint representative will contact you shortly.

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