Verint Solutions for Amazon Connect

Want powerful, expansive cloud solutions for customer engagement and workforce optimization?

You’ve come to the right place.

Verint’s broad portfolio of solutions for customer engagement and workforce optimization offers key advantages, including:

  • Enterprise-wide solutions spanning contact center, branch, and back-office operations.
  • Business advisory services to help you accelerate business results.
  • Flexible deployment and licensing options to meet your business needs.

Empower Your Workforce to Deliver Great Customer Service

How can you simplify, modernize, and automate customer engagement? Start with Verint. Our solutions can give you visibility into the people, processes, and work across your organization. Give your business the advantages of these features and benefits:

  • Pre-built, tested integrations to Amazon Connect, so you can benefit from functionality that can be deployed in the cloud, anywhere in the world.
  • Visibility and real-time guidance for enhancing customer service processes and workforce performance.
  • Shared intelligence for better, faster, and easier decisions that can improve customer engagement and employee productivity, drive revenue and competitive advantage, and enhance compliance and security.
  • A powerful platform with best-of-breed functionality, simplified system administration and maintenance, intuitive interfaces and navigation, and reduced total cost of ownership.

Building Enduring Customer Relationships in Financial Services

Verint partners with the most iconic brands in financial services across the globe.  Financial services are the most strongly represented industry across Verint’s 10,000 customer organizations.

We help financial services firms improve efficiencies and performance across their entire enterprise – from digital, to contact center, back-office, branch and the trading floor.  In fact, 12 of the Top 15 banks in the US and Canada trust Verint Workforce Management for Branch™ to staff and schedule over 40,000 branches worldwide.

Verint partners with Amazon Web Services (AWS) to deliver our financial services solutions as a Software-as-a-Service that can scale from small businesses to global enterprises.  We are continually expanding the breadth of Verint solutions available on AWS to meet the evolving needs of our financial services customers.

Featured Resources for Financial Services

Verint in Action

Organizations rely on Verint to provide them with insight for faster, better decision making.

Our solutions are used across many industries, including banking, financial services, government, healthcare, insurance, manufacturing, outsourcing, telecommunications, transportation, and travel and hospitality. Check out our use cases here.

Featured Products for Workforce Engagement Management

  • Knowledge Management Answer every question with confidence. Handle issues faster and more consistently without sacrificing quality.
  • Workforce Management (WFM) Plan, forecast, and schedule your team to help achieve service goals, maximize capacity, reduce costs, and increase revenue across contact center, branch, and back-office operations.
  • Robotic Process Automation (RPA) Automate repetitive, rules-based tasks and provide guidance to employees in real time to help increase productivity, reduce errors, and improve the customer experience (CX).
  • Operations Productivity Boost productivity and meet service delivery goals by prioritizing the work of individual employees, so they can focus on the right activities at the right time.
  • Compliance Recording Capture, index, retrieve, store, and archive up to 100 percent of voice, video,  and text interactions across multiple channels via a single recording system.
  • Automated Quality Management (AQM) Automate your quality process and gain deeper insight into all of your calls while managing compliance risk more effectively.
  • Performance Management Give employees and managers visibility into performance to help drive better service and deeper job satisfaction.

Featured Products for Voice of the Customer

  • Unified VoC Verint’s flagship VoC offering is a fully connected platform that enables you to listen, analyze and act on speech, text, and operational customer insight across channels to improve omnichannel CX.
  • Enterprise Feedback Management Verint EFM provides an unrivaled view of your customer by enabling you to listen, analyze and act on speech, text and operational insight across channels.
  • Digital Feedback Management Verint Digital Feedback Management (OpinionLab) empowers you to leverage your digital Voice of Customer (VoC) to make smarter and faster business decisions.
  • Predictive Experience Many organizations capture an overwhelming volume of experiential data in customer and employee interactions across all channels and touchpoints
  • Speech Analytics (VoC) Transcribe and analyze millions of calls to discover customer insights and improve contact center performance in the cloud.

Featured Products for Self-Service

  • Intelligent Self-Service Leverage artificial intelligence (AI), machine learning (ML), enterprise chatbots, conversational systems, community, web self-service and knowledge management for a better customer experience (CX)
  • Communities Empower customers to help each other and share ideas. Track emerging issues and preserve your brand identity.
  • Knowledge Management for Self-Service Change the way your employees and customers find answers with Verint Knowledge Management