Robotic Process Automation

Robotic Process Automation (RPA) can help you improve productivity, cut costs, reduce errors, and drive processing consistency and regulatory compliance.

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The new hybrid workforce – Humans and RPA robots working together

Many organizations are turning to automation to help meet rising customer expectations with the same resources and budgets. They’ve adopted customer facing automation solutions such as chatbots and self-service, and internally they are looking to RPA to help increase capacity, improve efficiencies, and drive consistency and compliance.

As RPA robots become more prevalent, managing this digital workforce and incorporating them seamlessly into your processes can be challenging. Learn how Verint Workforce Engagement Solutions can help you:

  • Assess the performance of your RPA robots
  • Build this digital workforce into your capacity plans
  • Seamlessly move work between digital and human workers
Read the Article: Humans and RPA Robots Working Side-by-Side: Are You Ready?

Robotic process automation can help increase employee capacity

Many organizations have operational areas that need to execute thousands of time-consuming business processes each day. These processes, while moderately complex, are often rules-based and don’t require human decision making and judgment.

Verint Robotic Process Automation can perform these repetitive, time-consuming tasks for you. This solution provides software robots that can completely replace the need for manual processing of specific tasks or entire multi-step processes, automating and executing them around the clock. RPA increases employee capacity and processing speed by freeing them up for higher value activities.

Watch the on-demand webinar: Maximize the Capacity of the New, Digital Workforce.
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Drive processing consistency and regulatory compliance with RPA

In addition to automating low-value, repetitive tasks, RPA can help with more complex processes. Verint Process Assistant provides real-time guidance and automation wizards that overlay applications, showing staff exactly what to do, preventing them from proceeding in some situations, and even performing the work for them in others.

Higher value, complex processes typically found in back-office operations can be difficult to execute properly and consistently given the number of variations involved. Errors or omissions in externally regulated processes can have a damaging impact on your business in the form of penalties and financial fines. Real-time guidance can help ensure work is processed right, the first time, avoiding fines, reputational damage, rework, and customer complaints.

Click here to learn more about the different forms of RPA, including Hybrid Automation – the combination of RPA and Process Assistant.

Robotic Process Automation can help improve employee and customer satisfaction

Think about it.  RPA can take away the tedious, uninspiring tasks that take up so much of an employee’s time, such as data look ups, copy and pasting, and populating forms. Process Assistant provides real-time guidance, taking the guesswork out of processing, improving employee’s ability to execute the work the right way the first time.  The work is more satisfying and they are better able to achieve their performance goals.

Customers benefit from faster turnaround times and greater accuracy in back-office processing.  They also enjoy a more engaging interaction with call center agents who can now focus on the customer instead of their systems and process steps.

Learn how RPA transformed a loan officer’s workday.

Set yourself up for RPA success

Most organizations, when starting their RPA journey, begin with a pilot in a small functional area.  In fact, many organizations have multiple pilots occurring simultaneously with different vendors.  The challenge with this approach is you might prove that RPA will work in your environment to deliver cost, quality, or experience benefits, but the pilot doesn’t set you up to scale RPA across your organization.

That’s where Verint Robotic Process Automation Platform comes in.  Consider the platform a starter kit, with everything you need as you begin to create, deploy and manage RPA on an enterprise scale.  The RPA Platform is deeply discounted vs. purchasing the components al a carte – helping remove any cost barriers to getting started with RPA.

If you envision enterprise-scale RPA for your organization, you will at some point need an RPA Center of Excellence to ensure proper governance, communication and support.  Read the whitepaper, Creating a Robotic Process Automation Center of Excellence, to learn when and how to build one in your organization.

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