What’s Next? Our Retail Recommendations for 2021 (VXI: Retail 2020)

What's Next? Our Retail Recommendations for 2021

While we didn’t predict the second T. Swift album, we did get Retail CX recommendations right for 2020. New fulfillment methods like curbside pickup, and a new wave of young, Gen-Z shoppers are changing the retail road map. Let our data guide your 2021 CX priorities—from quick website fixes to long-term experience quality vision for your brand.

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