Fiserv Elevates CX Automation and Reduces Costs with Verint AI-Powered Bots

By: Rob Lamoureux

Learn how Fiserv, a leading global fintech and payments company, elevated CX automation, improved efficiency, and reduced costs by leveraging the flexibility of Verint Open Platform, enabling an environment of best-of-breed Verint Business Analytics solutions on-premises and Verint Da Vinci AI-Powered Bots in the cloud.

Becky Collins, Customer Experience Analyst at Fiserv, shares how Verint’s solutions—from Verint Quality Bot and Verint Coaching Bot to Verint Speech Analytics and Verint Desktop and Process Analytics—helped the company increase quality monitoring coverage without adding headcount, enhance transcription accuracy, reduce call volume, and more.

Watch the customer story video.

In addition to the full video, make sure to check out these shorter, targeted video clips too:

 

Robert Lamoureux

Rob Lamoureux is Senior Director, Global Customer Advocacy at Verint with 25+ years of enabling and energizing sales and marketing. He is well versed in orchestrating integrated, multimedia marketing, communications, customer advocacy, and customer success programs that propel brand awareness, accelerate customer demand, retain customer loyalty, and increase sales on a national and global scale. He combines expertise in strategic market planning, organizational leadership, and project management with strong qualifications in campaign program design, new product and service rollout, market launch, and customer experience.

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