Verint Community Frequently Asked Questions

Got questions? We’ve got answers.

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  • Who is Verint?

    Verint is The Customer Engagement Company, and our focus is helping organizations worldwide to meet their strategic goals. We achieve this by simplifying, modernizing and automating customer engagement throughout enterprise organizations.
    And Verint plays no small part in the matter either, as global leaders with over two decades of experience in our field. Today, Verint works with over 10,000 organizations across 180 countries (including over 80% of the Fortune 100), making us one of the leading authorities in customer engagement solutions.

    In August 2015, Verint acquired Telligent to complement its contact center software portfolio with a leading, best of breed social community platform. The result is a more socially-engaging and collaborative experience.

    What is Verint Community?

    Verint Community is an online community platform designed to help elevate customer, partner, and employee engagement, improve customer service, and enhance digital marketing and social commerce. Shipped with all the familiar crowd pleasing social applications like Blogs, Forums for Q&A and Discussions, Wikis, Articles, Activity Streams and Multi-media Resource Galleries and more, Verint Community reinforces engagement and community participation with social services like ratings, likes, voting, gamification, reputation scoring and point systems. 100% of the platform functionality is available via a rich, well documented APIs, so customers can create experiences as unique as their brand either as a standalone community experience or as a blended digital experiences across other web properties and enterprise systems. Built-in developer tools like Theme Studio, Widget Studio, and Automation Studio allow customers and partners to create add-ons and extensions and share them for free or fee in our Verint Marketplace.

    What is a community platform?

    A community platform is a software product that provides an integrated suite of modern user experience applications (forums, wikis, blogs, articles, ideation, media, profiles, calendaring and activity streams) and social services (likes, ratings, reviews, and comments) with a full user experience and RESTful platform APIs.

    What is Verint Community used for?

    Our most common use cases are customer support communities and digital marketing communities, but we also work with a lot of private member communities and internal employee networks.

    How do analysts view Verint Community?

    Verint Community is recognized by Forrester and Gartner as a leader and visionary, respectively, in their coverage of the social software market.

    Who uses Verint Community?

    Companies and organizations around the world use Verint Community to create meaningful communities for their customers. Check out the Resource Center for case studies, e-books and other great resources about Verint Community and how our customers use it.

    What does Verint Community cost and how is it licensed?

    For pricing and licensing information, please see our licensing and pricing page.

    How does Verint protect customer data within the SaaS and Cloud environment?

    Verint recognizes the importance of maintaining the confidentiality, integrity, and availability of the services we provide and the data we store for our customers.  Our SaaS and Cloud environment is built on enterprise-grade infrastructure and our IT and Security operations are based on industry standards:
    • SaaS Environment hosted in a Amazon Web Services (AWS) world-class data centers around the world that provides a 100% network uptime SLA.  AWS holds industry-standard SSAE16 SOC 2 Type II attestation and ISO IEC 27001 certification.
    • SaaS Services delivered via enterprise-grade infrastructure built for high availability including load-balanced arrays of web servers, clustered database servers,  and highly redundant storage systems.
    • SaaS Operations are ITSM/ITIL-based and provide 24x7x365 monitoring and support of all infrastructure and services.
    • SaaS Security employs an in-depth framework of threat counter-measures including firewalls, intrusion detection systems, continuous vulnerability scanning, and host-based protection.  All systems feed into a Security Operations Center that provides 24x7x365 monitoring and incident response.

    Oh, our software is approved for (and is used in) the US Department of Defense’s Secure Private Internet (SIPRnet), used by Department of Defense forces such as US Navy, US Marine Corp, US Air Force and NATO. So you could say we take security pretty seriously!

    How do I buy a Commercial Edition of Verint Community?

    Well, that is quite simple. Drop us a note at [email protected] and we’ll follow-up.