Government & Public Sector Custom Solutions

Residents expect public services and information to be available 24/7.

Deliver digital customer services over a variety of channels. Enable self-service via web and mobile applications. Integrate knowledge management and case management solutions for increased operational efficiency and enhanced user experience.

Residents expect to be able to engage with local authorities at any time, often without having to speak to a member of your staff. Budget constraints are also forcing change. Forward-thinking government agencies are turning to cloud and self-service technologies that can help:

• Minimize call volumes and help citizens transact online.
• Provide their constituents with guided interactions.
• Automatically send notifications to citizens about the progress of their service requests.
• Configure and deploy new services without having to rely on IT.
• Enhance compliance with internal processes.
• Access real time insights and CRM analytics.

Capture, archive, manage, and retrieve mission-critical information in your public safety answering point (PSAPs) – and other emergency call handling facility – to improve emergency response, accelerate incident-reconstruction and strengthen citizen trust.

Leverage an NG-9-1-1-ready, multi-channel call logging and incident reconstruction tools, specifically designed for PSAPs.

Now you can:

• Reduce the complexity of multi-channel recording.
• Turn multi-modal data into actionable insights.
• Improve response times.
• Accelerate incident reconstruction and save time with streamlined processes.
• Improve employee engagement, employee experience and call-taker training.

Educational institutions are increasingly turning to technology to create personalized learning experiences.

We can enable you to:

• Support collaborative learning.
• Deliver a platform for knowledge sharing and community building for educators and students.
• Manage community data while maintaining compliance.
• Provide your students with 24/7 support.

Balancing intense competition and budgetary pressures is a common challenge healthcare organizations navigate, impacting their operations . With Verint, you can improve service quality, increase efficiency, and reduce costs.

Now you can:

• Improve service levels across multiple channels.
• Build an enhanced knowledge management system and relay accurate information to your patients and agents.
• Increase agent productivity and elevate customer satisfaction.
• Comply with internal processes and data protection regulations.

Verint can help you address common data protection challenges – such as meeting the privacy and security requirements set forth in the Health Insurance Portability and Accountability Act (“HIPAA”) and the Health Information Technology for Economic Clinical Health (“HITECH”) Act. Our solutions are designed to meet the specific data protection needs of healthcare organizations. Secure your users data with management and automation tools specifically designed for public services.