Professional Services

Unlock the potential of customer engagement solutions faster, and with greater certainty.

Discover How
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We help customers take their vision for differentiated customer experiences and make it a reality. We combine the Verint Cloud Engagement Platform with innovative consulting services.

Let us help you close the Engagement Capacity Gap by supplementing your resources with our experts to help you unlock the full potential of your data, work and experiences.

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Market and Transformation Challenges

Verint business consultants can help you overcome both internal and external transformation challenges:

  • Internal challenges
    • Change resistance
    • Poor management practices
    • Lack of engagement
    • The need to show value / ROI quickly
  • External challenges
    • Rising customer expectations
    • Expansion of channels and digital self-service options
    • Need for a differentiated customer experience

Our consultants have helped leading global brands implement best practices, processes and technology to deliver value faster and at scale. They can help you gain valuable business insights and unlock the full potential of your customer engagement solutions.

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Verint Services Offerings

Verint supports our customers with numerous services offerings to ensure you achieve tangible business results:

  • Technology Services – our Implementation and Enablement Services help you plan, implement, and integrate your solutions efficiently, and increase knowledge and best practices across your organization to help improve employee adoption and performance.
  • Business Consulting Services can analyze your current business environment and provide recommendations to connect data, work and experiences to create a differentiated customer experience, stronger adoption, and improve operational performance.
  • Managed Services allows your staff to focus on your core business, rather than on tools and technology, creating value from day one.
  • Verint AdviceLine is an “ask the expert” service designed specifically to provide you with quick guidance on operational or business practice questions about your contact center, branch, and/or back-office operations.
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Technology Services

Verint Technology Services facilitates a smooth application implementation with the right practices in place to ensure solution adoption and faster time to value. Every customer engagement solution comes with core services to help ensure customer success:

  • Implementation Services gets your solutions up and running quickly
  • Enablement Services to accelerate learning, drive adoption and improve utilization

 

Technology Services
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Business Consulting Services

We are inspired to help customers create a differentiated experience and realize tangible business results.  Our experienced consultants can help you with:

  • Developing a customer engagement strategy and prioritized recommendations supported by data analysis and insights.
  • Improving efficiencies so you can handle increasing interactions with the same budget and staff.
  • Striking the right balance between automation and human touch, enabling you to scale your business with digital and self-service solutions.
  • Extracting, connecting and interpreting data from interactions across your enterprise to create a more complete view of customer sentiment, needs and journeys.
  • Analyzing and improving your management processes to help break down data, people, and departmental siloes.
Learn more
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Managed Services

Rising customer expectations have led to dozens of channels, hundreds of journeys, millions of digital consumers and billions of transactions. You can’t simply hire more people to solve this problem. A new approach is needed.

That’s where Verint Managed Services comes in. We can supplement your staff and bring our expertise to help you run, change and adapt your operations in a matter of weeks – not months or years.

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Verint AdviceLine

What if you could „dial a friend“ to answer questions about Verint applications?  Verint AdviceLine is an Ask the Expert service designed to provide you with quick guidance on operational or business practice questions. AdviceLine provides you with one-hour, one-on-one sessions with an experienced consultant on a wide range of operational topics.

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Verint Support

Verint provides both self-service support options for customers and live product support. Our self-help and support offerings are delivered as part of Verint Connect, our interactive engagement portal built on Verint Community™. Verint Connect gives customers and partners access to the information they need about Verint solutions, services and training all in one place:

  • Knowledgebase: Verint Connect is also where customers can find solutions via the Verint knowledgebase, enter a support ticket, view its status, update in real-time.
  • Resource Center: Product and services documentation are housed in the resource center with an easy-to-use search function as well as time-sensitive content, and potential solutions, relative to a known issue as you log in your incident on the customer support portal.
  • Verint Academy: An online resource for training, including on-demand self-paced courses and regularly scheduled instructor-led courses

Live support is tiered based on the maintenance plan the customer chooses, but all customers benefit from:

  • Product support for all severity levels during Verint business hours
  • New version and updates including software patches, hotfixes
  • 24 x 7 access to Verint Connect for product documentation, patches and feature packs downloads and web ticketing
  • Defined incident response, issue investigation, and diagnosis.
  • For Verint cloud customers, access to status information on Verint cloud instance.

Learn More about Verint’s Support Offerings.

 

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