Anwenderberichte

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Healthcare Video

AXA Health Shaves 60 Seconds from AHT with AI-Powered Verint Platform

Read this case study to learn how The Verint Wrap Up Bot has reduced average handling time (AHT) in AXA Health by 60 seconds.

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Versicherung Video

New York Life Realizes Big Savings with Verint Quality Bot

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Manufacturing Video

Analog Devices Drives Customer Engagement and Success with Verint Community

Warum Kunden sich für Verint entscheiden

Von internationalen Konzernen bis zu schnelllebigen Disruptoren vertrauen führende Unternehmen auf Verint. Mit KI-gesteuerten Lösungen, die bewährt, skalierbar und sicher sind, erhöhen sie die Kapazitäten, steigern die operative Effizienz und senken die Kosten.

85% containment rate

Volaris Airlines was looking for a way to deliver a great customer experience to its passengers while keeping operational costs down.

How Volaris uses Verint IVA to contain 85% of customer interactions

40 % Steigerung der Produktivität der Agenten

Portugals führender Telekommunikations- und Technologieanbieter hat die Effizienz des Kunden-Service erheblich erhöht.

Wie NOS den NPS um 61 % und die Produktivität der Agenten um 40 % steigert

96% of calls evaluated

Fiserv, a leading global fintech and payments company, elevates CX automation, improves efficiency, and reduces costs.

How Fiserv was able to go from evaluating 1% of calls, to 96%

Die neuesten Anwenderberichte

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  • Public Services Video

    Digital-By-Choice: South Staffordshire Council’s CX Strategy

  • Manufacturing Video

    MSC Supercharges Analyst Capacity with Verint Genie Bot

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  • Transportation Video

    Volaris Triples Digital Service Capacity with Verint AI and Automation

  • Healthcare Video

    AXA Health Shaves 60 Seconds from AHT with AI-Powered Verint Platform

  • Government

    South Staffordshire Council Achieves 84 Percent Channel Shift with Verint

  • Financial Services Video

    Capitec Speeds Up Branch Banking by 54% Using Verint

  • BPO Video

    Outsourcing Provider Reduces Workforce Management Operations Time by 40 percent

  • Financial Services Video

    Hampshire Trust Bank Delivers Stronger, Faster Outcomes with Verint Operations Manager