Welcome to the Support page. Hours shown are Standard Plan hours excluding Verint holidays (requires Verint Connect login). Customers with 24 x 7 plans should utilize the same contact information shown for after hours.

Click here for Fraud and Security Solutions.

Customer Engagement Solutions

All RegionsSupport PortalHours
Verint Connecthttps://connect.verint.com (requires Verint Connect login)24 x 7
Americas+1-888-983-7468 (Toll Free)
n/aMonday – Friday
8am to 8pm ET
EMEA+44 (0) 845 843 7333n/aMonday – Friday
8am to 6pm UK
New Zealand
1-300-837468 (within Australia)
+61 2 8907 0300
anz-support@verint.comMonday – Friday
9am to 6pm Local
Japan+81-362-610970japan_helpdesk@verint.comMonday – Friday
9am to 6pm Local
North Asia
Hong Kong, China,
Taiwan and Korea
+852 8103 0104hk_was_support_ccd@verint.comMonday – Friday
9am to 6pm Local
ASEAN800 852 8231 (within Singapore)
+65 64865456
support_center@verint.comMonday – Friday
24 x 5
India+91-80-4018-6577hd_india@verint.comMonday – Friday
9am to 6pm Local
Israel+972-77-555-1741em.support@verint.comSunday – Thursday
9am to 6pm Local

Fraud and Security Solutions

Access ResourcesInformation for Support Apps, Training, RMA guidelines and Support Plan summary
Verint ConnectAccess the Fraud and Security Solution area on Verint Connect – additional login required
Create Case: EdgeVMS onlyUse this form to create a case for EdgeVMS Product Support
North & South America+1-888-585-7059edgevms.support@verint.comMonday – Friday
8am – 8pm ET
EMEA+44 (0) 1932 509000edgevms.globalsupport@verint.comMonday – Friday
8am – 6pm UK
APAC+44 1932 509000edgevms.globalsupport@verint.comMonday – Friday
9am – 5pm SGT