Verint and Amazon Web Services: Start Seeing Results in 30 days
Ready to optimize your contact center with proven AI-powered solutions that improve agent capacity, enhance CX metrics, and increase revenue? You’ve come to the right place.
Why Verint & AWS
Verint is the leader in CX automation. Together with Amazon Web Services (AWS), we deliver the reliability, scalability, and innovation you need to take your contact center to the next level. All Verint solutions and bots are available in the AWS Marketplace, enabling you to:
- Innovate instantly and deploy with speed without replacing your existing technology investments.
- Integrate seamlessly with ACD, CRM, UCaaS, and other critical applications in your ecosystem.
- Achieve measurable outcomes by reducing costs while elevating customer experience through AI-driven automation.
Running Verint on AWS gives your contact center a secure, highly available cloud foundation, enabling rapid global deployment and delivering proven AI-driven outcomes that create millions in value.
Tired of failed AI experiments?
Verint helps you deliver AI outcomes by solving the most pressing challenges in your contact center and beyond.
Data Insights Bot
Gain proactive data insights
The Data Insights Bot can help you translate business intelligence into actionable insights, enabling you to realize a quick return on investment. Beyond just requested reports, the bot proactively offers useful information you should also keep an eye on. This is made possible by best-of-breed AI algorithms surfacing anomalies, trends, and correlations within your multi-source engagement data. Using generative AI, the solution produces easy-to-understand audio-visual explanation of your graphs, charts, and dashboards.
Intelligent Virtual Assistant
Automate up to 100% of interactions
Verint leads the market in AI-powered virtual assistants, enabling businesses to automate up to 100% customer interactions. With Verint, brands can deliver personalized self-service experiences across channels. Verint IVA is fast to deploy, easy to expand, and significantly increases your agent capacity.
Genie Bot
Find contact center gold with GenAI
By harnessing generative AI, Genie Bot doesn’t just break through bottlenecks, it shatters them. Analysts have the power to ask questions about their contact center phone conversations using natural language and Genie Bot does the rest, delivering instant insights that would have previously taken hours or even days to generate.
TimeFlex Bot
Empower agents with flexible shift changes
With Verint TimeFlex Bot, AI empowers your agents to make unlimited schedule changes. The bot requires no effort for your planners, and the quality of your contact center schedule is enhanced. TimeFlex Bot employs complex algorithms, CX data and an innovative game mechanic to enable permissionless, agent-initiated schedule changes at scale. It helps agents juggle work and life when life happens.
Double your agent capacity with Copilot Bots
Automate previously manual tasks and give your agents the time, insight, and support they need to deliver effortless customer experiences.
Smart Transfer Bot
Real-time transfer summaries
Seamlessly transfer customers with interaction history and context delivered to agents at the beginning of every interaction.
The Smart Transfer Bot uses AI to analyze context gathered from multiple sources to ensure the right outcome for any interaction (i.e. routing to an agent, scheduling a callback, sending an SMS, or providing an agent-to-agent call summary etc.). If the best option is to transfer the customer to an agent, the Smart Transfer Bot provides the context of the prior interaction significantly reducing average handle time.
Knowledge Automation Bot
Knowledge when agents need it
Provide accurate, consumable knowledge to agents when they need it most with no additional authoring required.
The Knowledge Automation Bot uses generative AI to summarize search results into a single answer that is specially curated for the contact center – making answers easy for agents to consume and lowering average handle times.
Coaching Bot
In-the-moment agent coaching
Enable in-the-moment coaching for the next best action, soft skills support, and sales assistance for your agents.
You need each of your agents to perform like your very best agents. With Verint Coaching Bot your agents receive in-the-moment non-disruptive guidance when they need it – elevating their performance and delivering significant ROI.
Wrap Up Bot
Automate after call work
Use generative AI for after call summarizations, freeing up agents’ time and improving consistency.
By removing the time support agents spend manually summarizing a call, organizations can save millions on their bottom line. Plus, summaries are more accurate and consistent across your contact center.
Agent Virtual Assistant
Utilize virtual agent assistants
Automate agents’ transactional tasks or replace entirely with self-service flows.
Verint Agent Virtual Assistant goes beyond answering an agent’s question, it uses context from third-party applications and systems of record to provide information and work autonomously on behalf of the agent. For example, the Verint Agent Virtual Assistant can complete a transaction to proactively solve a customer’s query.
Explore Verint Open Platform
Verint provide a cloud-native open platform to increase CX automation and deliver AI business outcomes, now.
Contact us about the Verint Open Platform today!
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