Verint VoC Solutions: A Leader in Enterprise Feedback Management

Philip Enders Arden January 29, 2024

We are proud to announce that Verint Voice of the Customer (VoC) Solutions have been recognized in G2’s Leader in the Grid® Report for Enterprise Feedback Management | Winter 2024. This award is based on real user feedback on G2, the world’s largest and most trusted software marketplace.

While we know that we’ve been delivering exceptionally high-quality software to the market for many years, G2’s Grid® Report has highlighted that our real customers think so too.

We are beyond thrilled to receive this Leader Award. Above all else, we’d like to thank our customers for contributing their feedback and reviews. All feedback, positive, mixed, and even negative, allows us to continue innovating and get better over time.

-Adrienn Tordai, Peer Review Marketing at Verint

Verint VoC Solutions achieved the Leader Award by receiving positive reviews from verified users compared to similar products in the Enterprise Feedback Management category. For inclusion in the report a product must have received ten or more reviews.

Out of all 226 listings in the Enterprise Feedback Management Category, Verint was one of only a few that received the Winter 2024 Leader award.

Why G2 Matters to Verint and Feedback Management Buyers

When comparing products, services, or solutions, it’s only natural to see what other people thought of it. It wouldn’t make sense to buy from a brand of toothpaste that can’t at least get four out of five dentists to agree it works, and it doesn’t make sense to buy software without at least considering feedback from your peers. G2 is one site that takes this matter very seriously, providing feedback from real customers across thousands of products.

“The B2B software landscape is constantly evolving – and as the world’s largest software marketplace, we have a direct lens into what’s happening in real-time. G2 quarterly reports – rooted in the most recent customer feedback – are trusted by the 90 million software buyers visiting each year, and those featured in these reports have achieved the highest rankings out of thousands on G2.”

-Chris Voce, VP of Market Research at G2

This feedback is not only useful to potential buyers, but also to Verint itself. While we receive feedback from our customers every day about what works and doesn’t work, G2s user feedback provides an invaluable additional lens for understanding how to improve.

Why Verint Won the Leader Award

Our customers are the best in the world. Their feedback is invaluable to us and may be of great interest to you as well. You can learn more about what our real users have to say (or even leave your own review of Verint VoC) on G2’s Verint Voice of the Customer review page. Thanks to our incredible customers, we currently enjoy 4.2 stars out of 5 on G2, with no reviews below 4.5 stars in nearly 5 years.

But we’re not stopping now. Driven by the fire of our passion for excellence, our developer teams are forging refinements both to our easy to use, reliable best-of-breed solutions and to our cutting-edge new tech that will help set the new standard in the VoC landscape moving forward.

You can see more information about Verint VoC Solutions market leading capabilities on our website or learn something new from one of our original eBooks, The Customer Experience Myths Guidebook.