A Top 2022 Insurance Industry Trend: Employee Effectiveness

To date insurers have focused on system upgrades and improving processes. But according to Forrester Principal Analyst Ellen Carney, to succeed going forward, insurers will need to focus on their most valuable asset – the employee.

“Employee effectiveness has become a top metric driving business value.”

In this webinar, Forrester’s Ellen Carney and Verint’s Nicole Nevulis discuss the latest trends in insurance technology, and the challenges and benefits of improving employee effectiveness.

Watch the webinar on-demand to uncover these key findings!



Ellen M. Carney
Principal Analyst, Forrester Research
Ellen is a Principal Analyst serving financial services technology decision makers in roles such as CIOs and Enterprise Architects in insurance and wealth, investment, and asset management industries.   Her research focuses on the technology decisions that financial services firms are investing in, including core platforms modernization and replacement and the integration of emerging technologies with legacy systems to drive better digital experiences and improved operational efficiency.


Nicole Nevulis
Senior Director, Verint
Nicole is a Senior Director passionate about helping leading, global financial services firms maximize the value of employees in their back-office operations. She helps executives understand how to leverage Workforce Engagement technology across the enterprise to improve operational costs and customer experience. Nicole’s core belief is that you can be operationally efficient and create stellar CX!

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