Analyst Report

Exclusive CustomerThink Research: How to be a CX Winner, According to Survey of CX Leaders​

Exclusive CustomerThink Research: How to be a CX Winner, According to Survey of CX Leaders​

Customer experience as a concept and an industry is at a critical inflection point. By now, most organizations have got a start. But there is still lots of work to do to ensure CX reaches its full potential in delivering business change-defining success.

In fact, 58% of CX leaders surveyed in this CustomerThink research – secured exclusively by Verint – say their program is in a “developing stage” and are able to cite some benefits. But tangible results are proving elusive for most.

Download this in-depth research study to find out:

  • The major benefits experienced by leading CX organizations
  • The five common qualities shared by “winning” CX organizations
  • Key proven actions that drive CX success

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