Verint Speakers in April: Harnessing the Power of AI and CX Automation for Winning Results

Susanne Pitts March 28, 2024

AI’s Role in a Customer Support Center

April 3, Destination CRM Webinar

Join Verint’s Raamakrishnan (RK) Sivaram, Customer Success Advocate, Solution Sales, at 2 p.m. ET as he joins this panel discussion. With AI investments surpassing $10 billion in Q1 2023, staying ahead of the curve is no longer optional—it’s imperative. Learn actionable strategies to implement AI-driven tools that increase response times, minimize errors, and improve overall efficiency.

Join RK as he covers how engagement data can augment transactional data for better insights and how to leverage all relevant data to fuel better AI outcomes.

On the Road to FedRAMP and StateRAMP: Key Considerations for Public Sector Agencies Seeking Certification

April 4; Shifting Gears in Public Sector 2024 Webinar Series

Join Verint’s Brian Koma, Vice President, Business Development, and Edward Johnson, Vice President, Program Manager, TTEC Government Solutions, TTEC Digital, at 1 p.m. ET. In the first session of this public sector webinar series, we are exploring the intricate landscape of FedRAMP and StateRAMP certification for public sector agencies. Join the webinar to learn more about what it takes to get certified through real-life best practices and a case study.

Innovation Without Disruption – Achieve Significant Contact Center ROI Without a Messy Replacement Project

April 11; Verint Webinar

This is the first of our “Charting a Path to CX Automation in Your Contact Center” series. Join Verint’s David Singer, Global Vice President, Go-to-Market Strategy, at 1 p.m. ET. Like most organizations, you’re probably looking to take advantage of new AI capabilities to improve business metrics in your contact center. But ripping out your existing technology is expensive and time consuming—and often doesn’t result in the business outcomes you’re looking for.

Verint Open Platform can support your AI journey at your own pace. You can start where you want, adding a single specialized bot to address your most pressing business need and expand over time. In this webinar, we’ll discuss Verint’s unique approach that allows you to achieve innovation without disruption, so you can:

  • Increase contact center capacity
  • Improve the customer experience
  • See significant ROI in a short time.

Driving Public Sector Efficiency: How AI and CX Automation Can Help You Better Serve Your Community Without Increasing Resources

April 18; Shifting Gears in Public Sector 2024 Webinar Series

Join Verint’s Scott Montgomery, Vice President, Strategic Development, and Jeff Marshall, Executive Director, TTEC Digital, at 1 p.m. ET for the second session of this public sector webinar series. They will discuss the most burning questions of constituent services and explore the latest technologies—such as AI and CX automation—that can help you better understand your citizens and better serve your community.

Optimizing AI-powered CX Projects: Strategies for Team Collaboration

April 23-24; IQPC CX Network (Webinar + Virtual Event) 

Join Verint’s Frank Schneider, Vice President, AI Evangelist, on the 23rd at 11 a.m. ET. You have the tech, platform, preferred LLM and even the use cases. The stage is set for implementing AI or generative AI within your CX automation strategy, but what about the team itself?

Stakeholder alignment with cross-functional collaboration is key to ensuring your use cases become true success stories. Join Frank to help uncover the following for your AI-driven CX Automation projects:

  • Team dynamic considerations for an effective internal structure that produces wins
  • Collaborative tools and methodologies to deploy to ensure internal alignment
  • Training and skills development considerations to elicit positive momentum post AI launch.

All these elements will be shared within real-world experience examples across contact center and customer experience initiatives.

Unleashing the Power of CX Automation for Enhanced Customer and Agent Experiences

April 24, CRMXchange Webinar

Join Keith Dawson, Director of Research, Customer Experience, Ventana Research, now part of ISG, and Verint’s Jason Valdina, Go-To-Market Senior Director, at 1 p.m. ET, as they unveil the secrets behind CX Automation and its pivotal role in shaping today’s customer interactions. Discover the game-changing insights from a new report, “Excellence on Repeat: Harnessing CX Automation for Elevated Experiences,” as Dawson and Valdina discuss both issues and solutions.

They’ll dive into why CX automation is becoming a necessity for customer experience professionals—attendees can explore the strategic applications of CX automation and unlock its potential to elevate both agent performance and customer satisfaction. Learn more about:

  • The value of engagement data in initiating and optimizing CX automation initiatives
  • The expanded role of AI for improving agent efficiency while delivering a superior customer experience
  • The power of open platforms to drive key connections across often disparate systems and services.

Experience the Difference: Harness the Power of AI Automation to Deliver Winning CX

April 25-26; Beyond Boundaries Global Festival 2024

Join Verint’s Steve Bell, Vice President, EMEA Solutions Consulting, on the 25th at 10:30 a.m., CET (Barcelona, Spain). It’s tough in the CX space. Customer demands are growing faster than your budget and resources, but you still need to deliver the level of service expected. To do this, organizations are turning to AI and CX Automation, enjoying incredible CX potential that wows customers and delivers enterprise-wide benefits. AI is continuing to create intrigue across industries, generated—if you’ll pardon the pun—by generative AI.

In this session, we’ll explore the following topics:

  • How do you go beyond the chatter to best take advantage of these rapid innovations?
  • How can brands maximize CX with the latest AI, embracing innovation to move beyond the hype?
  • How can a hybrid workforce of specialized bots and agents help close the gap between customer expectations and resources?
  • How do we maintain valuable customer relationships when automation becomes a driving factor in customer engagement?
  • How do we ensure we are prioritizing security, ethics, and responsible use of AI while meeting goals, driving innovation, and leading the way in CX?

Request your free ticket here and join us!