One Workforce: Closing the Engagement Capacity Gap with Enterprise Workforce Management

Organizations today have become siloed in various areas in terms of both people and data. And with increasing dependence on digital over the past few years, the preferences and expectations employees have for the technology they consume and use to interact with others have shifted. Similarly, consumers have come to possess certain expectations about how their issues should be resolved, and how their communication with retailers and service providers should unfold.

In this webinar, we discuss the engagement capacity gap this shift has created, and how the concept of One Workforce can help the entire workforce engage with customers in the right way, at the right time, improving consumer engagement and experience, while also increasing operational efficiencies.

Watch the webinar now on-demand to hear these keen insights on the impact and importance of creating One Workforce.

Speaker

Dave Singer