Supercharge Your Contact Center by Automating Agent Workflows

Provide accurate, consumable knowledge to agents when they need it most with no additional authoring required.

The Knowledge Automation Bot uses generative AI to summarize search results into a single answer that is specially curated for the contact center – making answers easy for agents to consume and lowering average handle times.

Enable in-the-moment coaching for the next best action, soft skills support, and sales assistance for your agents.

You need each of your agents to perform like your very best agents. With Verint Coaching Bot your agents receive in-the-moment non-disruptive guidance when they need it – elevating their performance and delivering significant ROI.

Use generative AI for after call summarizations, freeing up agents’ time and improving consistency.

By removing the time support agents spend manually summarizing a call, organizations can save millions on their bottom line. Plus, summaries are more accurate and consistent across your contact center.

Automate agents’ transactional tasks or replace entirely with self-service flows.

Verint Agent Virtual Assistant goes beyond answering an agent’s question, it uses context from third-party applications and systems of record to provide information and work autonomously on behalf of the agent. For example, the Verint Agent Virtual Assistant can complete a transaction to proactively solve a customer’s query.