威瑞特代理助手机器人
通过自动化代理工作流程强力赋能您的联络中心效率
自动化以前的手动任务，为您的代理提供他们所需的时间、洞察力和支持，以提供轻松的客户体验。
Verint客户的AI业务成果
79百万美元的收益
一家电信公司通过使用辅导机器人，将平均通话时长缩短了30秒，同时提高了销售额。
节省了1700万美元
保险公司通过使用Wrap Up Bot将通话时长缩短了30秒。
客服容量翻倍，尽在 Copilot 机器人
认识 Agent Copilot Bots
实时转移摘要
Seamlessly transfer customers with interaction history and context delivered to agents at the beginning of every interaction.
The Smart Transfer Bot uses AI to analyze context gathered from multiple sources to ensure the right outcome for any interaction (i.e. routing to an agent, scheduling a callback, sending an SMS, or providing an agent-to-agent call summary etc.). If the best option is to transfer the customer to an agent, the Smart Transfer Bot provides the context of the prior interaction significantly reducing average handle time.
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当座席需要时提供知识
在代理最需要的时候，提供准确、易于理解的知识，无需额外撰写。
The Knowledge Automation Bot uses generative AI to summarize search results into a single answer that is specially curated for the contact center – making answers easy for agents to consume and lowering average handle times.
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实时代理辅导
Enable in-the-moment coaching for the next best action, soft skills support, and sales assistance for your agents.
You need each of your agents to perform like your very best agents. With Verint Coaching Bot your agents receive in-the-moment non-disruptive guidance when they need it – elevating their performance and delivering significant ROI.
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自动化通话后工作
Use generative AI for after call summarizations, freeing up agents’ time and improving consistency.
By removing the time support agents spend manually summarizing a call, organizations can save millions on their bottom line. Plus, summaries are more accurate and consistent across your contact center.
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利用虚拟代理助手
Automate agents’ transactional tasks or replace entirely with self-service flows.
Verint Agent Virtual Assistant goes beyond answering an agent’s question, it uses context from third-party applications and systems of record to provide information and work autonomously on behalf of the agent. For example, the Verint Agent Virtual Assistant can complete a transaction to proactively solve a customer’s query.
立即提升联络中心座席生产力
实现更强、更快、可衡量的成果
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Frequently asked questions about Agent Copilot Bots
Organizations can improve agent performance by leveraging AI-powered Agent Copilot Bots that provide real-time guidance and automation.
Key capabilities include:
- Coaching Bot: Offers in-the-moment guidance and next-best-action suggestions to help agents perform like top performers.
- Wrap Up Bot: Uses generative AI to automate call summarizations, freeing up agents’ time and improving consistency.
These tools reduce average handle time, boost productivity, and enhance customer satisfaction without disrupting existing workflows.
Verint Agent Copilot Bots streamline operations by automating repetitive tasks and integrating seamlessly into existing systems.
Examples include:
- Smart Transfer Bot: Uses AI to analyze context gathered from multiple sources to ensure the right outcome for any interaction (i.e. routing to an agent, scheduling a callback, sending an SMS etc.)
- Wrap Up Bot: Automates after-call work with AI-generated summaries, reducing after call work.
- Agent Virtual Assistant: Uses context from third-party applications and systems of record to provide information, complete tasks, and work autonomously on behalf of the agent.
These tools free agents from manual tasks, allowing them to focus on complex customer needs while improving efficiency and reducing costs.
Automation of customer support workflows is achieved through specialized bots that target specific tasks, including:
- Smart Transfer Bot: Automates routing and ensures agents receive complete context of the prior interactions.
- Wrap Up Bot: Generates accurate call summaries, cutting after-call work by up to 60 seconds.
- Coaching Bot: Provides real-time coaching during calls to improve outcomes.
Together, these bots can halve call handling times and double agent capacity, delivering measurable ROI and better customer experiences.
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