Migrate to Verint Customer Engagement Platform

Customers converting from Verint Workforce Management on-premises to Verint Cloud are entitled to complimentary access to Verint Intelligent Interviewing for one year. Each named employee from your WFM solution entitles you to one included interview, so if your contact center has 500 agents using Verint WFM, you can receive 500 free interviews from Verint Intelligent Interviewing for one year.

What is Verint Intelligent Interviewing?

Verint Intelligent Interviewing goes beyond the traditional workforce management goal of having the right people in the right place at the right time. It gives you the ability to have the right people with the right characteristics available at the right time and right place.

Verint Intelligent Interviewing uses predictive analytics to determine which candidates are most likely to be high performers, likely to stay longer, and reach higher levels of KPI achievement. With today’s labor challenges, traditional interview practices need to be reimagined. You need a hiring process which allows your managers and candidates to engage in more efficient and effective ways.

Offer Details: For Verint WFM customers this offer entitles you to a year-long subscription to Verint Intelligent Interviewing free of charge for every named employee of Verint Workforce Management that you convert from on-premises to the Verint Cloud*. If you would like to purchase additional interviews beyond the entitled amount, you can do so as well. After the year is over, you can either renew your subscription to Verint Intelligent Interviewing or cancel.

*Terms and conditions apply. Organizations must purchase the professional services starter package and instructor-led training for a nominal fee.

Customers converting from Verint Quality Management on-premises to Verint Cloud are entitled to complimentary access to Verint Interaction Quality (voice surveys) for one year.

What is Verint Interaction Quality?

Measuring interaction quality – your customers’ perception of the level of excellence they experience when communicating with your business, consuming your products, or using your services – is important. Understanding interaction quality is a pivotal element of customer satisfaction and loyalty, thus it must also be part of effective quality programs.

Verint Interaction Quality is a purpose-built quality application that enables you to gather immediate, direct customer feedback and incorporate it into your customer service quality program. The solution collects customers’ feedback about the quality of their experience immediately after every human and bot interaction – regardless of the channel.

The results can help you ensure a consistent, high-quality customer experience the first time, every time.

Offer Details: Verint Quality Management customers are entitled to a year-long subscription to Verint Interaction Quality (Voice Surveys) free-of-charge. After the year is over, you can either renew your subscription to Verint Interaction Quality or cancel.

*Terms and conditions apply. Organizations must purchase the professional services starter package and instructor-led training for a nominal fee.