Findings Reveal Cost Savings for Contact Center to Digital Self-Serve Conversion
MELVILLE, N.Y., August 19, 2020 – Electric utility consumers who report having a great experience have a 133 percent higher retention rate and are 142 percent more likely to recommend their provider compared to those with a poor experience. These are just a few of the key findings of new research based on a survey of more than 6,200 electrical utility consumers conducted by Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™.
MELVILLE, N.Y., August 13, 2020 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced Pelorus Associates 2020 World Workforce Management Systems Market Report* ranks Verint as the overall leader in global workforce management (WFM) market share based on aggregate sales volume for 2019.
Company Recognized for Largest Global Customer Base and Greatest Increase in Number of Customers
MELVILLE, N.Y., August 11, 2020 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced its AI and analytics solutions achieved the highest customer rating for overall vendor satisfaction and top customer satisfaction scores on 25 vendor, product capability and product effectiveness criteria surveyed in DMG Consulting LLC’s new 2020 Interaction Analytics Product and Market Report*. In addition, Verint represents the largest market share by number of customers and achieved the greatest increase in number of customers among vendors named in the report’s market activity analysis.
MELVILLE, N.Y., August 5, 2020 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced this month’s event line up showcasing a series of Verint presentations at the Society for Workforce Planning Professionals’ (SWPP) annual event. Also featured are virtual events highlighting customer engagement best practices, and the impact of AI on security models and cognitive computing.
Recognition Highlights Verint’s Customer Experience Program and its Cloud Customer Engagement Solutions, Also Being Deployed to Navigate and Thrive in the Current Crisis
MELVILLE, N.Y., July 29, 2020 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has been named a winner of the 2020 Stevie Awards®. The company was recognized as one of the few winners chosen from thousands of submissions in the “Best Customer Engagement Initiative” and the “Sales or Customer Service Solutions Technology Partner of the Year” categories.* The Stevie Awards for Sales and Customer Service are considered top honors for customer service, contact center, business development and sales professionals.
MELVILLE, N.Y., July 22, 2020 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced it has been recognized by KMWorld as a trailblazer in its AI 50 list and a leader in knowledge management in the annual 100 Companies that Matter*.
MELVILLE, N.Y. & LONDON, July 15, 2020 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, and Cloud9 Technologies (“Cloud9”), a leader in cloud-based communications, have joined forces to provide the financial services market with a fully compliant, cloud-enabled communications solution to support traders both on the trading floor and remotely, providing necessary flexibility as the industry continues to move to cloud-based platforms and work-from-home environments during and beyond the COVID-19 pandemic. This offering leverages Cloud9’s C9 Trader voice communication and analytics platform and Verint Financial Compliance with seamless integration into existing systems, addressing key compliance concerns around voice trading.
Verint Intelligent Virtual Assistant Also Receives Highest Satisfaction Ratings for Product and Natural Language Understanding
MELVILLE, N.Y., July 13, 2020 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced it received highly satisfied scores from customers in product satisfaction, implementation and overall vendor satisfaction in DMG Consulting LLC’s new 2020/2021 Intelligent Virtual Agent Product and Market Report*.
MELVILLE, N.Y., June 30, 2020 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced this month’s event line up featuring discussions on Workforce Optimization (WFO) for improving contact center performance, accelerating automation in the back office and leveraging AI-based speech analytics insights to achieve better business outcomes.
Verint’s Analytics, AI and Self-Service Solutions Voted Favorites Across Five Categories
MELVILLE, N.Y., June 24, 2020 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has won five Speech Technology 2020 People’s Choice Awards. Part of Verint’s broader Customer Engagement portfolio, the winning solutions leverage AI and machine learning to automatically surface powerful insights that help organizations elevate customer experience, improve processes and sales performance, and drive operational efficiency. Verint’s Experience Cloud and Self-Service Cloud solutions were recognized in five categories including: Speech Analytics, Speech-to-Text, Artificial Intelligence/Machine Learning/Natural Language Processing, Chat Bots and Interactive Voice Response (IVR).
Verint Sites:
Verint Systems Inc.
175 Broadhollow Rd, Ste 100
Melville, NY 11747
+1 (800) 483-7468
+1 (631) 962-9600
fax: +1 (631) 962-9300
© 2021 Verint. All rights reserved.
Powered by Verint survey software