Press Room

Achieves Highest Customer Growth and Largest Number of Customers

MELVILLE, N.Y., September 19, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced that it has achieved a perfect 5.0 customer satisfaction score in each of 23 categories regarding vendor, product and product effectiveness satisfaction. The company also was recognized for the most interaction (speech and text) analytics clients and achieved the highest Year-over-Year customer growth according to DMG Consulting LLC’s new 2019-2020 Contact Center Analytics Product and Market Report ^*.

Read More

With Knowledge-Sharing Key to Its Mission, Organization Uses Verint Solution for Members to Share Experiences with Autism

MELVILLE, N.Y., September 16, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced that The National Autistic Society has invested in Verint’s Community^™ solution to provide its members a safe, online discussion forum for sharing stories about their experiences with autism.

Read More

Named “Best Chatbot Solution” in 2019 AI Breakthrough Awards; Helps Contact Centers Achieve Breakthroughs in Improved Agent Productivity and Customer Experience

MELVILLE, N.Y., September 12, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced that its leadership in the artificial intelligence (AI) market has again been recognized in the AI Breakthrough Awards. The Verint Intelligent Virtual Assistant (IVA), a conversational AI solution that helps companies extend self-service options across the channels their customers prefer, was named “Best Chatbot Solution” for 2019 in the annual awards^*.

Read More

More than 2,300 Banks and Credit Unions in the Americas Trust. Verint to Reduce Fraud and Enhance Security Operations Verint to Showcase Latest Technology Advancements at Global Security Exchange (GSX) Conference

CHICAGO, IL and MELVILLE, N.Y., September 10, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced innovative ways financial services organizations are expanding the adoption of advanced fraud reduction, video and analytics platforms. The company saw increased opportunities in the first half of the year from enterprises turning to its intelligent solutions to support fraud reduction and security operations.

Read More

MELVILLE, N.Y., September 9, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced a line-up of events this month that feature customer insights, steps to build a successful Knowledge Management (KM) program and best practices for measuring the customer journey.

Read More

Invests in Improving Self-Service and Contact Center Automation Solutions for Engaging Citizens, Reducing Costs and Offering More Interaction Opportunities across Channels

MELVILLE, N.Y., August 28, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced that the City of Barrie, Ontario, is partnering with Verint to simplify, modernize and automate its customer service operations for improved overall customer experience and employee satisfaction. Using Verint’s Engagement Management offerings for government and public sector,^* Barrie aims to expand access and support for its citizens across all channels, including the city’s customer portal and online forms and web chat.

Read More

Majority of More than 11,000 Consumers Surveyed Express Strong Appetite for Personalized Experiences, Mobile App Convenience and Comparison Tools for Interactions with Both Health and Property and Casualty Insurers

MELVILLE, N.Y., August 14, 2019 – New industry benchmarking from Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, highlights the insurers that are leading the pack in delivering the best online experience. Health insurance providers Kaiser Permanente, Molina Healthcare, and Humana took top spots in the digital customer satisfaction rankings, as did Geico, USAA, and State Farm for property and casualty insurers.

Read More

Hear from Smart & Final, MD Financial, TUI and College of American Pathologists on How to Measure the Entire Customer Journey and Get the Most from CX Investments

MELVILLE, N.Y., August 5, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced a line-up of events taking place this month that focus on value added insights on how to reduce effort through AI and automation as well as VoC best practices according to Verint experts and customers.

Read More

Verint Customers Alorica, Backcountry.com, Bullhorn and Navy Federal Credit Union Honored for Exceptional Contact Center Performance

MELVILLE, N.Y., July 30, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced it is the recipient of the Contact Center Excellence Award for Workforce Optimization Solution of the Year. Additionally, Verint received Honorable Mention honors in the Omnichannel Solution of the Year category.

Read More

2019 Award Recognizes Verint’s Leadership in Bringing Proactive Compliance Solutions to Market

MELVILLE, N.Y., July 23, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced that its Financial Compliance offering has been named the Best Vendor Solution for Managing Conduct Risk in the 2019 RegTech Insight Awards. The awards recognize both new and well-established providers who are finding innovative solutions to regulatory challenges in the global financial industry.

Read More