Press Room

New Machine Learning Capabilities Identify Customer Pain Points and Outliers in CX Data

MELVILLE, N.Y., April 29, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced the addition of Anomaly Detection as a powerful new capability to its expanding Voice of Customer (VoC) solutions. Anomaly Detection is part of Verint’s analytics-rich solution that helps companies automate insights and prioritize improvements to customer experience (CX) that will drive the greatest business impact.

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Attack Was Quickly Mitigated and Fully Resolved within 24 Hours
No Loss of Customer Data and No Impact to Customer Operations

MELVILLE, N.Y., April 24, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT) a global provider of Actionable Intelligence^® solutions, announced today that on April 16^th  the company experienced a ransomware attack. Verint quickly identified and remediated the attack, and fully restored Verint’s IT services in less than 24 hours without any impact to customers or partners.

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Conversation Analysis System Determines Precisely How Companies Can Best Leverage AI and Accelerate Automation Return on Investment

MELVILLE, N.Y., April 17, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced the launch of AI Blueprint^™, a patent-protected conversation analysis system that identifies intelligent virtual assistant (IVA) use cases and accelerates automation. AI Blueprint unlocks the power of conversational data and returns specific insights for achieving an organization’s unique business goals. The system then delivers a “blueprint” of precisely how and where businesses can get started with AI or continue to grow their AI capabilities, reducing risk and leading to improved operational efficiency and faster ROI.

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The Five9 Cloud Contact Center Platform and Verint’s Customer Engagement Solutions Prove to be Winning Combination for Contact Centers; Delivering Best-in-Class Value to Customers

MELVILLE, N.Y., April 1, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced that it has named Five9 its Cloud Partner of the Year. The annual recognition honors one Verint partner for outstanding achievement in customer engagement, and for collaborative approaches in helping organizations achieve business goals, revenue objectives and growth.

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MELVILLE, N.Y., March 29, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced events taking place this month that focus on how Artificial Intelligence (AI) and automation are elevating customer experience (CX), driving efficiency and improving the customer journey.

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Alight’s IVA ‘Lisa’ Honored for Delivering Business Value, Superior Customer Experience and Innovative Use of Advanced Automation Technology to Assist and Advise Customers

MELVILLE, N.Y., March 28, 2019 –

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Achieves ’Most Notable Results’ in Majority of Customer Satisfaction Categories, Including Overall Vendor Satisfaction; Earns Highest Average Satisfaction Rating for Product Components and Product Effectiveness

MELVILLE, N.Y., March 28, 2019 –

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MELVILLE, N.Y., March 27, 2019 – Verint® Systems Inc. (NASDAQ: VRNT), a global Actionable Intelligence® leader, today announced results for the three months and year ended January 31, 2019 (FY2019).
Click here to read the full press release.

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MELVILLE, N.Y., March 20, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT) today announced it will conduct a conference call on Wednesday, March 27, 2019 at 4:30 p.m. ET to review its fourth quarter and full-year financial results (for the quarter and year ended January 31, 2019) and discuss its outlook.  An earnings press release will be issued after market close on March 27th.

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MELVILLE, N.Y., March 11, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced events taking place this month that focus on how Artificial Intelligence (AI), automation and analytics are driving vastly improved customer experiences (CX) and engagement.

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