Verint’s November Speakers are Unleashing Automation for Better Results and Heightened Customer Engagement
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Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced a line-up of events taking place throughout the month that focus on simplifying, modernizing and automating customer engagement.
Improve Contact Center Quality and Compliance with AI-Driven Automation
November 8; CRMXchange Virtual Conference: Quality & Analytics
Verint’s VP of VoC portfolio market strategy, Carmit DiAndrea, will discuss how to “Improve Contact Center Quality and Compliance with AI-Driven Automation” at noon ET. Automation can improve the speed at which work gets done, reduce cost and errors, improve compliance, increase objectivity, easily scale to cover 100% of interactions and improve agent productivity, quality and satisfaction. Attendees can learn:
- How AI-driven automation within a quality program can revolutionize how to measure agents and improve performance
- How automation combined with real-time speech analytics can drive better outcomes such as increasing sales and preventing compliance errors
- Real success stories of how organizations of all types are taking advantage of automation and real-time analytics to improve contact center quality and performance
Financial Compliance Innovation Workshops
November 12-14, 20 and 29; Booth #2G17, Singapore FinTech Festival; Central, Hong Kong; London, United Kingdom
Verint’s John Bourne, SVP, global channels and alliances, Phil Fry, VP, financial compliance strategy, and Andy Davies, head of global financial compliance, will join partners who are part of the “Compliance Partner Program.” Attendees can gain insights on how to turn regulatory burdens into a strategic advantage and unlock the power of automated, game-changing technologies.
Branch Transformation 2018: Using Data Analysis to Power Branches
November 27; London, United Kingdom
Verint’s Carl Christon, director of client services, Kiran Analytics (A Verint Company) and Paul Speight, director of service and resource optimisation, Lloyds Banking Group (UK), will present “Evolving Resource Optimisation to Deliver Branch Transformation” at 2 p.m. BST. As branches transform to meet customers’ changing needs and expectations, the workforce needs to be increasingly efficient, effective and dynamic. Attendees can learn how the UK’s largest banking group, Lloyds Banking Group, is meeting this challenge by significantly growing its resource planning capability—leveraging technology, insights and analytics to optimise the distribution of its human resources.
November 29-30; New York, New York
Verint’s Craig Seebach, VP, global business strategy, enterprise workforce engagement, will present “Unleashing Automation Across Your Organization” at 1:50 p.m. ET. Robotic Process Automation and other approaches to automation can be applied to all parts of the enterprise to realize dramatic benefits. Attendees can discover how broadening an automation strategy can help enterprises simplify, modernize and automate operations—learning from real-life use cases, including:
- End-to-end real-time process mapping to quickly identify automation opportunities
- Automated quality management for customer-facing employees
- Intelligent Virtual Assistants for self-service savvy customers
- Assisted or unassisted RPA for complex exception handling
To discover more about Verint’s global events, click here.