CX Automation With Extraordinary Outcomes
Verint in South Africa
Our passionate team of deeply knowledgeable experts in South Africa support mid-sized organisations to large enterprises (public or private) to deliver unrivaled customer and agent experiences, transforming your organisation. Whether your goal is to increase sales, NPS scores, insights, cost savings, efficiencies or the use of AI, our award-winning open platform means you can start anywhere and see tangible outcomes rapidly – with no need to rip and replace.
AI Business Outcomes from Verint Customers
200% increased sales volume
Capitec tripled the sales volume of its online lending team with Verint Open CCaaS Platform.
24% call volume reduction
A South African bank reduced call volumes by 24% even as its customer base increased by 36% with Verint.
Trusted by some of the best brands in the South Africa
Meet some of our expert colleagues in South Africa
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Steve Bell
VP EMEA Solutions Consulting
Chris Szala
VP Sales UK, Middle East, South Africa
Neil Davy
Account Director
Taryn Simpson
Account Director
Luis Silva
Solutions Consultant
Rachel Gray
Regional Marketing
Why our customers in South Africa choose Verint
From global enterprises to fast-moving disruptors and vital public services, top brands trust Verint to deliver increased capacity, operational efficiency, and reduced costs through AI-driven solutions that are proven, scalable, and secure.
14x increase in evaluations
First National Bank wanted to unlock insights previously hidden in unmonitored customer interactions.
FNB Evaluates 14 Times More Interactions using Verint Quality Bot
Start anywhere, focus on the outcomes
No need to rip and replace, discover how you can transform now with our demos
Quality Bot
Supercharge your contact centre quality with AI-powered quality management. Verint Quality Bot can help you extend supervisor capacity, save costs, reduce compliance risks, and improve agent performance.
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Workforce Management
Verint Workforce Management helps agents, planners and supervisors streamline and automate processes, resulting in:
- More accurate forecasts
- Flexible scheduling
- Real-time performance visibility
- Increased productivity and reduced costs
- Reduced attrition and absences.
Knowledge Automation Bot
Deliver the right knowledge at the right time with a revolutionary AI-powered approach that increases agent capacity and drives business outcomes.
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Wrap Up Bot
Manual call summaries are expensive and ineffective. With the Interaction Wrap Up Bot you can use generative AI to automate these summaries and save significantly.
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Operations Manager
Verint Operations Manager helps managers of complex back-office processing groups capture, track, and improve employee performance and work processing to increase capacity, reduce costs, speed throughput, and meet service goals.
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Intelligent Virtual Assistant
Verint IVA includes IVA Studio – a low-code, collaborative conversational AI design environment featuring a drag-and-drop, intuitive, visualised user interface that enables large enterprises and SMBs to quickly design, launch, and fine-tune their bots in-house—on their own terms.
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Speech Analytics
There is a wealth of insights available within every customer interaction. Verint Speech Analytics, the most-used and highest-rated speech analytics software on the market, automatically discovers and analyzes words, phrases, categories, and themes that may be affecting customer experience. Verint Speech Analytics provides access to this rich source of behavioural data — delivering immediate business outcomes for your organisation.
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TimeFlex Bot
Your contact centre agents demand more schedule flexibility for work/life balance. With Verint TimeFlex Bot, your agents can make unlimited schedule changes while maintaining the quality of your schedule. Get AI business outcomes now with significant improvements to employee attrition and absenteeism.
Responsible and Ethical AI
As a provider of Customer Experience (CX) Automation offerings that incorporate artificial intelligence (AI), Verint is committed to ensuring its solutions not only deliver significant ROI to our customers but also leverage AI in an ethical, responsible manner. The Verint Open Platform is architected with data and AI at its core, with best-of-breed applications and AI-powered bots that automate a broad range of functions impacting the cost and quality of CX. This document highlights our AI strategy, the principles we follow as we execute on that strategy, and the processes, controls, and guidelines we have put into place to guide our use of AI.
The State of Customer Experience 2025
Dive into the only report you need to uncover why CX leaders are thriving — and why others are falling behind. This comprehensive analysis reveals:
- What defines exceptional CX in 2025 and beyond
- How CX drives brand loyalty and boosts revenue
- Why consumers of all generations want AI outcomes, now
Download the report now to shape the future of your customer experience strategy with confidence!
With Verint, you can:
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Start anywhere and focus on the outcomes
Verint offers a completely flexible, modular, and open technology solution which future proofs all your customer or citizen engagement needs – whether you need to meet regulations, improve interactions, streamline channels or switch to new ones, deliver insights or boost agent experiences.
Our specialised bots can either compliment larger Verint CX automation purchases (like work force management/engagement or speech analytics), stand alone or work together. Each Verint bot is expertly trained to do one thing well whilst complimenting each other – and are specifically designed to accelerate and automate existing workflows, seamlessly integrating into the workforce to enhance customer engagement and support key roles within a contact centre.
Modernise the operation
Improve your operations and leapfrog the competition
Transform your business to increase productivity and get ahead of the competition.
Reduce call handling times with digital channels
Accelerate your digital transformation to drive AI business outcomes.
Provide seamless experiences across all customer touchpoints
As technology evolves, customer expectations grow. Verint offers Specialised Bots that augment the contact centre agent’s capabilities, allowing them to focus on the customer, and not the technology. The Coaching Bots give agents real-time guidance so they can have effective, empathetic conversations with your customers. The Knowledge Suggestion Bot presents relevant, contextual resources so agents can provide the right answers. The Interaction Wrap Up Bot leverages AI to automatically summarise an interaction, freeing up agents’ time. Trust Bot helps detect fraud risks without disrupting the conversation or forcing customers through rigid scripts.
Increase capacity and employee productivity
Increase the efficiency of your workforce to be able to engage with your customers seamlessly, even in times of high demand.
Improve efficiency while elevating CX
Processing claims or benefits requests can be complex and relies heavily on your back-office support functions. To deliver a great CX, it is vital to execute these processes quickly and accurately. These functions need to maximize capacity and employee productivity whilst meeting service goals. At the same time, you must be able to efficiently detect and prevent claim fraud while keeping your customers’ trust.
Meet and exceed regulations in the UK & Ireland
The industry is governed by complex, ever-changing regulations. As non-compliance with these regulations can lead to sever consequences, adherence is key for your business.
Maintain compliance with regulations to avoid hefty fines, legal consequences, and damaged reputation with our Quality and Compliance solutions.
Start anywhere and focus on the outcomes
Verint offers a completely flexible, modular, and open technology solution which future proofs all your customer or citizen engagement needs – whether you need to meet regulations, improve interactions, streamline channels or switch to new ones, deliver insights or boost agent experiences.
Our specialised bots can either compliment larger Verint CX automation purchases (like work force management/engagement or speech analytics), stand alone or work together. Each Verint bot is expertly trained to do one thing well whilst complimenting each other – and are specifically designed to accelerate and automate existing workflows, seamlessly integrating into the workforce to enhance customer engagement and support key roles within a contact centre.
Modernise the operation
Improve your operations and leapfrog the competition
Transform your business to increase productivity and get ahead of the competition.
Reduce call handling times with digital channels
Accelerate your digital transformation to drive AI business outcomes.
Provide seamless experiences across all customer touchpoints
As technology evolves, customer expectations grow. Verint offers Specialised Bots that augment the contact centre agent’s capabilities, allowing them to focus on the customer, and not the technology. The Coaching Bots give agents real-time guidance so they can have effective, empathetic conversations with your customers. The Knowledge Suggestion Bot presents relevant, contextual resources so agents can provide the right answers. The Interaction Wrap Up Bot leverages AI to automatically summarise an interaction, freeing up agents’ time. Trust Bot helps detect fraud risks without disrupting the conversation or forcing customers through rigid scripts.
Increase capacity and employee productivity
Increase the efficiency of your workforce to be able to engage with your customers seamlessly, even in times of high demand.
Improve efficiency while elevating CX
Processing claims or benefits requests can be complex and relies heavily on your back-office support functions. To deliver a great CX, it is vital to execute these processes quickly and accurately. These functions need to maximize capacity and employee productivity whilst meeting service goals. At the same time, you must be able to efficiently detect and prevent claim fraud while keeping your customers’ trust.
Meet and exceed regulations in the UK & Ireland
The industry is governed by complex, ever-changing regulations. As non-compliance with these regulations can lead to sever consequences, adherence is key for your business.
Maintain compliance with regulations to avoid hefty fines, legal consequences, and damaged reputation with our Quality and Compliance solutions.
New bot arrival: Part of the Verint family of specialised bots
Meet Trust Bot – the latest in our ever-growing family of Verint specialised bots. In Trust Bot’s case, this AI based technology uses patented behavioural analytics during claims handler calls to improve fraud detection accuracy, enhance operational efficiency, and increase CX and claims team satisfaction. Trust Bot accurately detects the presence or absence of fraud risks, empowering our clients to make smarter decisions and resolve claims faster.
Get in touch to learn more!
Join the organisations in your industry sector already transforming their CX and EX with Verint. We’re ready to help you drive results.
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