Casestudies

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Healthcare Video

AXA Health Shaves 60 Seconds from AHT with AI-Powered Verint Platform

Read this case study to learn how The Verint Wrap Up Bot has reduced average handling time (AHT) in AXA Health by 60 seconds.

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Verzekering Video

New York Life Realizes Big Savings with Verint Quality Bot

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Manufacturing Video

Analog Devices Drives Customer Engagement and Success with Verint Community

Waarom klanten voor Verint kiezen

Van wereldwijde ondernemingen tot snelgroeiende vernieuwers, topmerken vertrouwen op Verint om meer capaciteit, operationele efficiëntie en lagere kosten te leveren via AI-gedreven oplossingen die bewezen, schaalbaar en veilig zijn.

85% containment rate

Volaris Airlines was looking for a way to deliver a great customer experience to its passengers while keeping operational costs down.

How Volaris uses Verint IVA to contain 85% of customer interactions

40% toename in productiviteit van agenten

Portugal's toonaangevende aanbieder van telecommunicatie en technologie heeft de efficiëntie van de klantenservice aanzienlijk verbeterd.

Hoe NOS de NPS met 61% en de productiviteit van agenten met 40% verhoogt

96% of calls evaluated

Fiserv, a leading global fintech and payments company, elevates CX automation, improves efficiency, and reduces costs.

How Fiserv was able to go from evaluating 1% of calls, to 96%

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  • Public Services Video

    Digital-By-Choice: South Staffordshire Council’s CX Strategy

  • Manufacturing Video

    MSC Supercharges Analyst Capacity with Verint Genie Bot

  • Transportation Video

    Volaris Triples Digital Service Capacity with Verint AI and Automation

  • Healthcare Video

    AXA Health Shaves 60 Seconds from AHT with AI-Powered Verint Platform

  • Government

    South Staffordshire Council Achieves 84 Percent Channel Shift with Verint

  • Financial Services Video

    Capitec Speeds Up Branch Banking by 54% Using Verint

  • BPO Video

    Outsourcing Provider Reduces Workforce Management Operations Time by 40 percent

  • Insurance

    Allegiance Benefit Plan Management Strengthens Coaching, Quality, and Performance