Support
Welcome to the Support page. Hours shown are Standard Plan hours excluding Verint holidays (requires Verint Connect login). Customers with 24 x 7 plans should utilize the same contact information shown for after hours.
Click here for Calabrio Solutions.
Click here for Fraud and Security Solutions.
Customer Engagement Solutions
| All Regions | Support Portal | Hours |
|---|---|---|
| Verint Connect | https://verintconnect.com (requires Verint Connect login) | 24 x 7 |
| Calabrio Success Center | https://success.calabrio.com/s/login/ A dedicated space for customers and partners, the Calabrio Success Center is your place to connect with experts and peers, explore our in-depth library of resources, and make the most of Calabrio solutions. | 24 x 7 |
| Region | Phone | Hours | |
|---|---|---|---|
| Americas | +1-888-983-7468 (Toll Free) +1-770-754-1870 | n/a | Monday – Friday 8am to 8pm ET |
| EMEA | +44 (0) 845 843 7333 | n/a | Monday – Friday 7am to 5:30pm UK |
| Australia/ New Zealand | 1-300-837468 (within Australia) +61 2 8907 0300 | anz-support@verint.com | Monday – Friday 9am to 6pm Local |
| Japan | +81-362-610970 | japan_helpdesk@verint.com | Monday – Friday 9am to 6pm Local |
| North Asia Hong Kong, China, Taiwan and Korea | +852 8103 0104 | hk_was_support_ccd@verint.com | Monday – Friday 9am to 6pm Local |
| ASEAN | 800 852 8231 (within Singapore) +65 64865456 | support_center@verint.com | Monday – Friday 24 x 5 |
| India | +91-80-4018-6577 | hd_india@verint.com | Monday – Friday 9am to 6pm Local |
| Israel | +972-77-555-1741 | em.support@verint.com | Sunday – Thursday 9am to 6pm Local |
Calabrio Solutions
For Severity 1 issues and Escalations:
| Region | Phone |
|---|---|
| US | +1 (800) 303-1248 |
| International | +1 (763) 592-4680 |
| Sweden | +46 8 568 950 10 |
| UK | +44 2080 680992 |
| India | +91 1171816805 |
For all other Calabrio case submissions
Email: calabriosupport@calabrio.com
Fraud and Security Solutions
| Link | Description |
|---|---|
| Access Resources | Information for Support Apps, Training, RMA guidelines and Support Plan summary |
| Verint Connect | Access the Fraud and Security Solution area on Verint Connect – additional login required |
| Create Case: EdgeVMS only | Use this form to create a case for EdgeVMS Product Support |
| Region | Phone | Hours | |
|---|---|---|---|
| North & South America | +1-888-585-7059 | edgevms.support@verint.com | Monday – Friday 8am – 8pm ET |
| EMEA | +44 (0) 1932 509000 | edgevms.globalsupport@verint.com | Monday – Friday 8am – 6pm UK |
| APAC | +441932509000 | edgevms.globalsupport@verint.com | Monday – Friday 9am – 5pm SGT |