Transforming Operational Resilience

Revealing workload capacity and inefficient processes to transform customer experience and operational efficiency. Whilst remaining compliant.

Resources

Want to help your team go further and achieve more? We’ve curated a selection of essential resources developed from our previous successes with our existing clients. Whether you’re looking for better back-office visibility, need to understand how to support contact centre agents through fluctuations in workload, or want to empower customers with self-service tech, our range of case studies offer practical insights to help you boost your organisation’s efficiency, remain compliant, and supercharge your customer experience.

West Sussex

West Sussex County Council is the authority that governs the non-metropolitan county of West Sussex in the South of England.
Case Study

Automated Quality: Building a Compliance Culture​ – Webinar

How and where we work may have changed in recent times, but the regulations governing business have not.
Webinar

Manual Call Evaluations – A Blindspot in Agent and Compliance Evaluations

Manual call evaluations trigger low evaluation rates making it hard to know true agent performance and jeopardize customer experience.
Video
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Speech Analytics in 2022 and Beyond

Watch now to take your speech analytics to the next level.
Webinar

L&G Back office Presentation

Discover the inside track from leading UK insurance provider, Legal & General, and the fresh successes they have gained through transforming their back office with Verint Operations Manager.
Video

de Volksbank

Leading Dutch retail bank, de Volksbank, leverage Knowledge Management and Email Management to improve quality of customer service and overall customer satisfaction. They set out to enable employees in its contact centre and branch locations to provide crystal clear answers to every query, regardless of complexity.
Case Study

Schedule a Discovery Call

We appreciate that everyone’s schedules are different, much like everyone’s business needs. That’s why we’ve taken the hassle out of booking a workshop with our experts by making these bespoke one-to-one 25-minute calls available from now until September 9th. Simply book a slot that works for you, whether that’s right away or further ahead as part of your post-holiday plans.

Our friendly, knowledgeable experts are on hand whenever you need us, ready to guide you through the next steps and solutions to take your organisation to the next level and supercharge your customer experience.