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CX Automation With Extraordinary Outcomes
Verint in the Middle East
Our passionate team of deeply knowledgeable experts in the Middle East support mid-sized organisations to large enterprises (public or private) to deliver unrivaled customer and agent experiences, transforming your organisation. Whether your goal is to increase sales, NPS scores, insights, cost savings, efficiencies or the use of AI, our award-winning open platform means you can start anywhere and see tangible outcomes rapidly – with no need to rip and replace.
AI Business Outcomes from Verint Customers
25% increase in NPS
Riyad Bank boosted NPS by 25% with Verint.
43% increase in Premier Banking awareness
Bank Dhofar boosted awareness of Premium Banking services among its customers by 43% with Verint.
Trusted by some of the best brands in the Middle East
Meet some of our expert colleagues in the Middle East
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Steve Bell
VP EMEA Solutions Consulting
Chris Szala
VP Sales UK, Middle East, South Africa
Ziad Madanat
Regional Director Sales Middle East
Rachel Gray
Regional Marketing
Marwa Aboudeif
Account Director
Mohamed El Sayad
Account Director, BFSI, Saudi Arabia, Bahrain
Why our customers in the Middle East choose Verint
From global enterprises to fast-moving disruptors and vital public services, top brands trust Verint to deliver increased capacity, operational efficiency, and reduced costs through AI-driven solutions that are proven, scalable, and secure.
96% reduction digital response time
Bank Dhofar needed a way to proactively engage with customers on their channel of choice and use their feedback to drive enterprise action and accountability.
Learn how Verint Voice of the Customer helped Bank Dhofar reduce digital response time.
3x increase in multichannel interactions in 12 months
IT provider Malomatia sought to manage employee performance, capture interactions and enhance the overall e-Government experience. Verint helped manage a three-fold increase in multichannel interactions.
Discover how Malomatia standardizes on Verint Open Platform to deliver e-Government in Qatar
Start anywhere, focus on the outcomes
No need to rip and replace, discover how you can transform now with our demos
Intelligent Virtual Assistant
Speech Analytics
There is a wealth of insights available within every customer interaction. Verint Speech Analytics, the most-used and highest-rated speech analytics software on the market, automatically discovers and analyzes words, phrases, categories, and themes that may be affecting customer experience. Verint Speech Analytics provides access to this rich source of behavioural data — delivering immediate business outcomes for your organisation.
TimeFlex Bot
Your contact centre agents demand more schedule flexibility for work/life balance. With Verint TimeFlex Bot, your agents can make unlimited schedule changes while maintaining the quality of your schedule. Get AI business outcomes now with significant improvements to employee attrition and absenteeism.
Responsible and Ethical AI
As a provider of Customer Experience (CX) Automation offerings that incorporate artificial intelligence (AI), Verint is committed to ensuring its solutions not only deliver significant ROI to our customers but also leverage AI in an ethical, responsible manner. The Verint Open Platform is architected with data and AI at its core, with best-of-breed applications and AI-powered bots that automate a broad range of functions impacting the cost and quality of CX. This document highlights our AI strategy, the principles we follow as we execute on that strategy, and the processes, controls, and guidelines we have put into place to guide our use of AI.
The State of Customer Experience 2026
In our fifth annual State of Customer Experience report, we surveyed 5,000 U.S. consumers to understand how expectations are changing, where businesses are falling behind, and what great CX looks like in the age of AI.
Download the report to learn:
- Why 51% of customers say businesses fall short when they need help
- How speed, automation, and seamless human handoffs define great CX in 2026
- The thin line between loyalty and churn — and what it takes to stay on the right side of it
Start anywhere and focus on the outcomes
Verint offers a completely flexible, modular, and open technology solution which future proofs all your customer or citizen engagement needs – whether you need to meet regulations, improve interactions, streamline channels or switch to new ones, deliver insights or boost agent experiences.
Our specialised bots can either compliment larger Verint CX automation purchases (like work force management/engagement or speech analytics), stand alone or work together. Each Verint bot is expertly trained to do one thing well whilst complimenting each other – and are specifically designed to accelerate and automate existing workflows, seamlessly integrating into the workforce to enhance customer engagement and support key roles within a contact centre.
Modernise the operation
Improve your operations and leapfrog the competition
Transform your business to increase productivity and get ahead of the competition.
Reduce call handling times with digital channels
Accelerate your digital transformation to drive AI business outcomes.
Provide seamless experiences across all customer touchpoints
As technology evolves, customer expectations grow. Verint offers Specialised Bots that augment the contact centre agent’s capabilities, allowing them to focus on the customer, and not the technology. The Coaching Bots give agents real-time guidance so they can have effective, empathetic conversations with your customers. The Knowledge Suggestion Bot presents relevant, contextual resources so agents can provide the right answers. The Interaction Wrap Up Bot leverages AI to automatically summarise an interaction, freeing up agents’ time. Trust Bot helps detect fraud risks without disrupting the conversation or forcing customers through rigid scripts.
Increase capacity and employee productivity
Increase the efficiency of your workforce to be able to engage with your customers seamlessly, even in times of high demand.
Improve efficiency while elevating CX
Processing claims or benefits requests can be complex and relies heavily on your back-office support functions. To deliver a great CX, it is vital to execute these processes quickly and accurately. These functions need to maximize capacity and employee productivity whilst meeting service goals. At the same time, you must be able to efficiently detect and prevent claim fraud while keeping your customers’ trust.
Meet and exceed regulations in the UK & Ireland
The industry is governed by complex, ever-changing regulations. As non-compliance with these regulations can lead to sever consequences, adherence is key for your business.
Maintain compliance with regulations to avoid hefty fines, legal consequences, and damaged reputation with our Quality and Compliance solutions.
Start anywhere and focus on the outcomes
Verint offers a completely flexible, modular, and open technology solution which future proofs all your customer or citizen engagement needs – whether you need to meet regulations, improve interactions, streamline channels or switch to new ones, deliver insights or boost agent experiences.
Our specialised bots can either compliment larger Verint CX automation purchases (like work force management/engagement or speech analytics), stand alone or work together. Each Verint bot is expertly trained to do one thing well whilst complimenting each other – and are specifically designed to accelerate and automate existing workflows, seamlessly integrating into the workforce to enhance customer engagement and support key roles within a contact centre.
Modernise the operation
Improve your operations and leapfrog the competition
Transform your business to increase productivity and get ahead of the competition.
Reduce call handling times with digital channels
Accelerate your digital transformation to drive AI business outcomes.
Provide seamless experiences across all customer touchpoints
As technology evolves, customer expectations grow. Verint offers Specialised Bots that augment the contact centre agent’s capabilities, allowing them to focus on the customer, and not the technology. The Coaching Bots give agents real-time guidance so they can have effective, empathetic conversations with your customers. The Knowledge Suggestion Bot presents relevant, contextual resources so agents can provide the right answers. The Interaction Wrap Up Bot leverages AI to automatically summarise an interaction, freeing up agents’ time. Trust Bot helps detect fraud risks without disrupting the conversation or forcing customers through rigid scripts.
Increase capacity and employee productivity
Increase the efficiency of your workforce to be able to engage with your customers seamlessly, even in times of high demand.
Improve efficiency while elevating CX
Processing claims or benefits requests can be complex and relies heavily on your back-office support functions. To deliver a great CX, it is vital to execute these processes quickly and accurately. These functions need to maximize capacity and employee productivity whilst meeting service goals. At the same time, you must be able to efficiently detect and prevent claim fraud while keeping your customers’ trust.
Meet and exceed regulations in the UK & Ireland
The industry is governed by complex, ever-changing regulations. As non-compliance with these regulations can lead to sever consequences, adherence is key for your business.
Maintain compliance with regulations to avoid hefty fines, legal consequences, and damaged reputation with our Quality and Compliance solutions.
Get in touch to learn more!
Join the organisations in your industry sector already transforming their CX and EX with Verint. We’re ready to help you drive results.
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