Verint Services offerings
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Verint Services
Verint Services helps you deploy, adopt, and maximize the value of Verint Platform.
From implementation to ongoing support, education, and managed services, our certified engineers, consultants, and partners deliver the expertise you need at every stage to accelerate time to value.
Verint Services for all states of the customer lifecycle
To maximize the potential of Verint Platform, Verint and our partners provide technical and consulting services. These services are designed to help you get the most out of our open platform and achieve your desired outcomes – from initial implementation and cloud migration (where applicable), through ongoing adoption, optimization, and support – throughout the entire customer lifecycle.
Verint service units
Verint enables the futureproofing of your software implementations with the ability to pre-purchase services units, Verint Service Units (VSUs), that you can use throughout the year toward education, model updates, business process consulting, and more. Purchasing VSUs provides you with:
- Flexibility: Buying a package of VSUs gives you flexibility to tailor your services experience, allocating the VSUs for consulting, education, or value realization, based on your changing needs.
- Predictable Costs: The cost of the package is fixed, predictable and paid for up front, enabling you to budget more effectively and avoid unexpected overages.
- Efficiency: You don’t need to go through the quoting and order process every time you want to engage in services, streamlining the process and saving you time and effort
Explore the Services Catalog on Verint Connect to discover what’s available.
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Onboarding Services
Verint Onboarding Services facilitates a smooth application implementation. Verint experts and our partners – including project managers, certified engineers, and CCaaS and integration experts – help you plan, implement, and integrate your solutions efficiently, and increase knowledge and best practices across your organization.
Every customer’s starting point and destination is different. Whether you’re deploying Verint for the first time, migrating from on-premises to the cloud, or extending an existing footprint with new capabilities, our team tailors the engagement to your environment and outcomes.
Our customers have told us they prefer to quickly gain familiarity with solutions and then expand use of features based on their specific needs. As a result, we crafted Verint Starter Services Packages for most solutions that enable you to get up and running quickly while minimizing services costs.
And for those instances where your environment or needs are more extensive than a standard configuration, Verint still offers tailored services so help you design, build and implement your Verint solution(s) to meet your unique needs.
Consulting Services
Our business consultants help you achieve operational and customer experience goals through strategic guidance, adoption of best practices, and integration of proven methodologies across your organization. Our goal is to help you improve operational performance, strengthen customer interactions and relationships, and realize tangible business results. We can help you:
- Improve efficiencies so you can meet customer engagement needs with the same budget and staff.
- Strike the right balance between automation and human touch, enabling you to scale your business with digital and self-service solutions.
- Extract, connect and interpret data from interactions across your enterprise to create a more complete view of your customer journeys, needs and sentiments.
- Analyze and improve your management processes to help break down data, people, and departmental siloes.
Value Realization Services
Value Realization Services help our customers mature and optimize their use of Verint software post-implementation, resulting in a clear path to value and increased solution adoption. We can help you regain focus on the desired business outcomes and promote standardized application usage, processes and governance needed to ensure continuous value creation.
We offer a host of Value Realization Services for a wide range of Verint solutions. Explore the Services Catalog on Verint Connect to discover what’s available.
Check out the eBook: How to Avoid the Top 5 Pitfalls of Software Value Realization
Ongoing Education and Training
Verint Academy, accessible through Verint Connect, houses a large library of self-paced training options available at no additional charge for SaaS customers. Verint Academy provides interactive learning experiences to support different types of learners and different levels of experience, with instructor-led classes and self-paced, on-demand learning available anytime, anywhere. This helps ensure solution adoption by keeping team members up to date on solution capabilities.
One of the greatest threats to solution adoption and value realization is employee churn. As employees change roles or team members are brought on board, Verint Academy can help ensure the new team members are fully versed in the capabilities of your Verint solutions. Verint Academy helps support you through your entire customer journey.
Technology Managed Services
Rising customer expectations have led to dozens of channels, hundreds of journeys, millions of digital consumers and billions of transactions. You can’t simply hire more people to solve this problem. A new approach is needed.
That’s where Verint Technical Managed Services comes in. We can supplement your staff and bring our expertise to help you run, change and adapt your operations in a matter of weeks – not months or years.
Verint AdviceLine
What if you could “dial a friend” to answer questions about Verint applications? Verint AdviceLine is an Ask the Expert service designed to provide you with quick guidance on operational or business practice questions. AdviceLine provides you with one-hour, one-on-one sessions with an experienced consultant on a wide range of operational topics.
Schedule a session: If your company has purchased AdviceLine and you would like to schedule a session, please fill out and submit the contact form.
Onboarding Services
Verint Onboarding Services facilitates a smooth application implementation. Verint experts and our partners – including project managers, certified engineers, and CCaaS and integration experts – help you plan, implement, and integrate your solutions efficiently, and increase knowledge and best practices across your organization.
Every customer’s starting point and destination is different. Whether you’re deploying Verint for the first time, migrating from on-premises to the cloud, or extending an existing footprint with new capabilities, our team tailors the engagement to your environment and outcomes.
Our customers have told us they prefer to quickly gain familiarity with solutions and then expand use of features based on their specific needs. As a result, we crafted Verint Starter Services Packages for most solutions that enable you to get up and running quickly while minimizing services costs.
And for those instances where your environment or needs are more extensive than a standard configuration, Verint still offers tailored services so help you design, build and implement your Verint solution(s) to meet your unique needs.
Consulting Services
Our business consultants help you achieve operational and customer experience goals through strategic guidance, adoption of best practices, and integration of proven methodologies across your organization. Our goal is to help you improve operational performance, strengthen customer interactions and relationships, and realize tangible business results. We can help you:
- Improve efficiencies so you can meet customer engagement needs with the same budget and staff.
- Strike the right balance between automation and human touch, enabling you to scale your business with digital and self-service solutions.
- Extract, connect and interpret data from interactions across your enterprise to create a more complete view of your customer journeys, needs and sentiments.
- Analyze and improve your management processes to help break down data, people, and departmental siloes.
Value Realization Services
Value Realization Services help our customers mature and optimize their use of Verint software post-implementation, resulting in a clear path to value and increased solution adoption. We can help you regain focus on the desired business outcomes and promote standardized application usage, processes and governance needed to ensure continuous value creation.
We offer a host of Value Realization Services for a wide range of Verint solutions. Explore the Services Catalog on Verint Connect to discover what’s available.
Check out the eBook: How to Avoid the Top 5 Pitfalls of Software Value Realization
Ongoing Education and Training
Verint Academy, accessible through Verint Connect, houses a large library of self-paced training options available at no additional charge for SaaS customers. Verint Academy provides interactive learning experiences to support different types of learners and different levels of experience, with instructor-led classes and self-paced, on-demand learning available anytime, anywhere. This helps ensure solution adoption by keeping team members up to date on solution capabilities.
One of the greatest threats to solution adoption and value realization is employee churn. As employees change roles or team members are brought on board, Verint Academy can help ensure the new team members are fully versed in the capabilities of your Verint solutions. Verint Academy helps support you through your entire customer journey.
Technology Managed Services
Rising customer expectations have led to dozens of channels, hundreds of journeys, millions of digital consumers and billions of transactions. You can’t simply hire more people to solve this problem. A new approach is needed.
That’s where Verint Technical Managed Services comes in. We can supplement your staff and bring our expertise to help you run, change and adapt your operations in a matter of weeks – not months or years.
Verint AdviceLine
What if you could “dial a friend” to answer questions about Verint applications? Verint AdviceLine is an Ask the Expert service designed to provide you with quick guidance on operational or business practice questions. AdviceLine provides you with one-hour, one-on-one sessions with an experienced consultant on a wide range of operational topics.
Schedule a session: If your company has purchased AdviceLine and you would like to schedule a session, please fill out and submit the contact form.
Verint Support
Verint provides both self-service support options for customers and live product support. Our self-help and support offerings are delivered as part of Verint Connect, our interactive engagement portal built on Verint Community™. Verint Connect gives customers and partners access to the information they need about Verint solutions, services and training all in one place:
- Knowledgebase: Verint Connect is also where customers can find solutions via the Verint knowledgebase, enter a support ticket, view its status, update in real-time.
- Resource Center: Product and services documentation are housed in the resource center with an easy-to-use search function as well as time-sensitive content, and potential solutions, relative to a known issue as you log in your incident on the customer support portal.
- Verint Academy: An online resource for training, including on-demand self-paced courses and regularly scheduled instructor-led courses
Cloud migration and WFO services
Cloud migration with Verint Professional Services
If you’re transitioning from an on-premises environment to Verint Hybrid Cloud solutions, Verint Professional Services can help support a secure, low-disruptive migration. Dedicated project managers, certified engineers, and CCaaS and integration specialists help manage the process – from discovery, configuration, and testing, through to go-live – bringing experience across Verint product areas, including Workforce Engagement and Quality Automation to recording and compliance.
WFO services and WFO professional services
Verint’s WFO professional services team supports the workforce optimization lifecycle – from initial deployment of Workforce Management, Quality Management, Speech and Interaction Analytics, and recording, through ongoing optimization, configuration updates, and value realization. Engagements leverage consultants and product specialists who understand both the technical platform and the operational requirements of contact centers, branches, and back office environments. WFO services are available directly from Verint and through certified Verint partners worldwide.