UnitedHealth Group Standardizes on Verint Knowledge Management Enterprise-Wide

Rob Lamoureux April 17, 2023

Read how UnitedHealth Group (UHG), the largest healthcare provider operating across the U.S. and led by 360,000 team members, turned to Verint Knowledge Management to empower its organization and workforce. With the Verint Digital-First Engagement solution, the organization manages over 80,000 total knowledge articles across more than 40,000 users and 50 distinct roles and functions.

In a highly regulated industry such as healthcare, the ability to centrally maintain, publish, and push content to these users has been paramount to the company’s success. In turn, UHG reduced annual total cost of ownership by $500,000 versus its legacy knowledge platform, lowered average search time by 5 seconds, improved agent efficiency by 10%, and enhanced customer and employee satisfaction ratings.

Read the customer case study and watch the video.