Knowledge Management Techniques to Deliver Service Anywhere

As support touchpoints proliferate, the role of knowledge has expanded from a standalone repository to a dynamic component of all employee and customer-facing tools. Watch this on-demand webinar, where we explore evolving practices to embed knowledge within and across many applications. You will get a deeper understanding of how to leverage features such as tailored authoring and entitlement settings, powerful search and tagging, and context processing to drive high quality interactions.

In this session, we also explore the opportunities for automated knowledge delivery and channel transition techniques to enable seamless customer journeys. Finally, hear key features identified that optimize how content is viewed to empower the workforce and your customers.

Fill out the form to watch the on-demand webinar.


John Chmaj

John Chmaj
Sr Director Product Strategy, Verint


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