Double Down on Empathy! 5 Tips for CX Success in Times of Crisis

Verint Team May 21, 2020

These challenging times are a roller coaster ride unlike any other before it. The speed of the modern world combined with the demands of today’s crisis are truly a remarkable (and stressful!) combination.

Therefore, we are working to show empathy to our customers as we reach out to them. In my latest blog for Customer Think, I share five tips that are guiding our CX efforts. The first two are “Keep listening” and “Address the crisis head-on.” I’ll explore those two and offer you three more.

Coping with the crisis is hard work. I’ll provide some practical tips that can help our customers and your customers get through this crisis—and come back stronger than ever.

Read more.