What is Generative AI?

Generative AI refers to AI models, such as ChatGPT, that are trained on existing data sets to intelligently understand language and then create new content. Generative AI is very useful for automating many mundane tasks such as after-call work — reducing handle time, increasing agent capacity, and improving CX. The Wrap Up Bot uses generative AI to automatically generate an accurate conversation summary.

How does Interaction Wrap Up Bot Automate After-Call Work?

Using industry-leading Verint Da Vinci Real-Time Transcription API Service,™ the Interaction Wrap Up Bot turns the audio of an agent and customer’s interaction into a highly accurate transcript and then uses generative AI to quickly produce a summary of the conversation. This summary is automatically delivered to your system of record in a matter of seconds.

What are the Benefits of AI Generated Summaries?

The manual call summaries that agents are required to complete in many call centers, take considerable after-call time and these call notes may often be prone to errors and inconsistency. The Interaction Wrap Up Bot uses generative AI to automatically summarize the essential information of the interaction to generate a consistent, accurate, and secure summary.

How Can the Interaction Wrap Bot Improve Employee Experience?

After call work, manually creating post interaction summaries, is both time-consuming and tedious work — requiring the agent to remember the various aspects of the conversation and accurately and succinctly document them before moving on to the next, often more important tasks such as helping other customers. The Interaction Wrap Up Bot AI automatically creates call summary that provides key points in a consistent, accurate, and secure summary of the interaction upon its completion. Agents can then move on to tasks that provide them with more job satisfaction while providing their organization with valuable insights into each customer interaction.

Wrap Up Bot

Use Generative AI to Automate After Call Summarization

Wrap Up Bot uses generative AI to summarize interactions between customers and agents, dramatically reducing after-call work.

Verint客户的AI业务成果

节省了1700万美元

An insurer with 30k agents reduced average call duration by 30 seconds with AI-powered wrap up.

Reduce after call work and increase agent capacity

Wrap Up Bot uses generative AI to create accurate, consistent, and unbiased interaction summaries, significantly reducing the time agents spend on after call work.

Agents are freed to focus on handling customer interactions and benefit from utilizing reliable call summaries that provide the context needed to deliver great CX.

阅读高管观点

How does Wrap Up Bot work?

Wrap Up Bot 可用于语音和数字交互渠道，支持 80+ 种语言。它可以快速、轻松地嵌入您的工作流程中，最大限度地减少干扰并产生最大影响。以下是其工作原理：

Voice interaction audio is captured in your ACD of choice, whether it’s an on-premises, cloud, or hybrid environment.
Audio is transcribed automatically using Verint Da Vinci AI in real time.
The Wrap Up Bot uses generative AI to create a narrative summary.
The summary is delivered to your system of record in a matter of seconds.
The bot trains on your fresh data to further improve the quality of call summaries.

完成的摘要准确、一致且无偏见，为下一位代理提供适当的背景。这减少了处理时间，提高了代理的工作能力，并改善了客户体验。

阅读博客

Hear how Utilita reduced average call time by 35 seconds

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The Smart Transfer Bot can be deployed individually – or alongside other Verint Agent Copilots Bots – to deliver faster and stronger results.

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Frequently asked questions about AI generated summaries with Verint Interaction Wrap Up Bot

生成式人工智能是指像ChatGPT这样的人工智能模型，这些模型在现有数据集上进行训练，以智能地理解语言并创造新内容。生成式人工智能对于自动化许多琐碎任务非常有用，例如通话后的工作——减少处理时间、增加代理容量并改善客户体验。Wrap Up Bot使用生成式人工智能自动生成准确的对话总结。

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Wrap Up Bot

Use Generative AI to Automate After Call Summarization

Verint客户的AI业务成果

节省了1700万美元

Reduce after call work and increase agent capacity

How does Wrap Up Bot work?

Hear how Utilita reduced average call time by 35 seconds

Meet the Verint Agent Copilot Bots

Meet the other Copilot Bots

Coaching Bot

Smart Transfer Bot

Related resources

What Are Verint Agent Copilot Bots?

Doubling Agent Capacity with Verint Agent Copilot Bots

The Path to Doubling Agent Capacity

What Are Verint Agent Copilot Bots?

Frequently asked questions about AI generated summaries with Verint Interaction Wrap Up Bot

什么是生成式AI？

Interaction Wrap Up Bot如何自动化处理通话后的工作？

AI生成摘要的优势是什么？

交互总结机器人如何改善员工体验？

Learn more about Verint Bots

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