Customer Support on Apple Messages for Business
Power seamless two-way customer conversations on Apple’s native Messages app.
Your Customers Want to Reach You on Messaging Channels, Apple Messages for Business Enables:
Automated Self-Service
Apple Messages for Business is a natural home for bots, allowing brands to send simple requests like tracking a package, freeing up your agents to handle more complex customer conversations.
Secure & Secure Support
From ID verification with Apple Authentication, to secure purchases through Apple Pay and keeping documents inside Apple Wallet, iOS devices offer a single place for conversations at all stages of a customer’s lifecycle.
CX on Apple Devices
Apple Messages for Business comes native to iOS devices and provides a powerful tool for connecting with your customers across the apps they already use.
Apple Messages for Business offers unique opportunities for Digital-First Engagement
There are more than 1.5 billion monthly active Apple devices worldwide. Give iOS/Messages users a seamless path to communicate with your brand via Apple Messages for Business, shifting volume from traditional channels like Phone to Apple Messages for Business.
Message Suggest provides brands with a powerful way to promote messaging as a channel while helping reduce inbound phone calls. When a customer clicks to contact a phone number registered with Apple Messages for Business the option to message the brand is dynamically presented alongside the click-to-call button.
Apple Messages for Business is more than just text messaging. With the Messages app/Messages on all iOS and macOS devices, it enables a rich user experience that leverages the power of iOS by bringing features like Apple Pay, Wallet cards, Maps, augmented reality, and more.
Apple’s Pickers feature delivers interactive menus within iMessages that come in two different formats: List and Time. List Pickers are perfect for showcasing your products or services, with an easily navigable list that reduces friction in the buying process. Time Pickers are a straightforward booking system, showing available times and dates that customers can choose for appointments or bookings which then add the event to their iOS calendar.
Keep customers in channel by making it easy to authenticate with Apple Authentication and to pay for goods and services with Apple Pay. Seamless integration into wallet allows customers to also manage boarding cards, tickets, and other passes in their wallet.
Unify All Engagement Channels
Verint Channel Automation enables you to orchestrate the workforce across all engagement channels, dismantling silos and improving workforce agility. What’s more, through a unified view of customer interactions agents can provide more consistent and accurate customer responses.
Unify customer interactions across telephony and digital channels in a single agent desktop for better flexibility, agility, and agent capacity.
Featured Messaging Channels
See Verint Messaging in Action
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