UnitedHealth Group Standardizes on Verint Knowledge Management Enterprise-Wide

By: Rob Lamoureux

Read how UnitedHealth Group (UHG), the largest healthcare provider operating across the U.S. and led by 360,000 team members, turned to Verint Knowledge Management to empower its organization and workforce. With the Verint Digital-First Engagement solution, the organization manages over 80,000 total knowledge articles across more than 40,000 users and 50 distinct roles and functions.

In a highly regulated industry such as healthcare, the ability to centrally maintain, publish, and push content to these users has been paramount to the company’s success. In turn, UHG reduced annual total cost of ownership by $500,000 versus its legacy knowledge platform, lowered average search time by 5 seconds, improved agent efficiency by 10%, and enhanced customer and employee satisfaction ratings.

Read the customer case study and watch the video.

Robert Lamoureux

Rob Lamoureux is Senior Director, Global Customer Advocacy at Verint with 25+ years of enabling and energizing sales and marketing. He is well versed in orchestrating integrated, multimedia marketing, communications, customer advocacy, and customer success programs that propel brand awareness, accelerate customer demand, retain customer loyalty, and increase sales on a national and global scale. He combines expertise in strategic market planning, organizational leadership, and project management with strong qualifications in campaign program design, new product and service rollout, market launch, and customer experience.

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