Workforce Management Essentials
Affordable, feature-rich contact center software solution designed to help organizations start their workforce management journey. Its WFM made easy.
AI-Powered Workforce Management Software
Verint Workforce Management
Get to know the workforce management (WFM) solution with the highest customer satisfaction ratings in the industry.
Verint WFM Balances Costs, CX and EX
For the modern workforce, AI-powered workforce management solutions are more critical than ever to ensure you have the right people, with the right skill set, at the right time to cost-effectively serve the customer.
Verint Workforce Management (WFM) is a market leading, AI-powered WFM solution that enables:
- Highly accurate forecasting of demand across channels, both real-time and asynchronous
- Hyper flexible scheduling for employees
- Deep insights and real-time dashboards for better, faster decision making.
On Demand Webinar: AI & WFM: Busting Myths and Setting the Record Straight
This CRMXchange webinar features Verint WFM experts debunking common myths about AI and WFM and separate fact from fiction. Learn how AI automates many WFM workflows, increasing forecast accuracy, schedule quality, data insights, and WFM manager capacity.
Presenters: Trudy Cannon, Sr. Director, Go-to-Market, and Mike Moore, VP, Product Management, Verint.
Workforce Management Re-imagined
Verint’s Workforce Management solution simplifies scheduling with intuitive tools for creating shifts, enabling shift swaps, and tracking adherence in real time.
- Effortless Scheduling: Create, adjust, and manage shifts with ease. Enable shift swaps, flex time, and adherence tracking—all from a user-friendly interface.
- Accurate Forecasting: Predict staffing needs with precision using historical data, SLA configurations, and real-time insights.
- Mobile-First Flexibility: Empower your workforce with mobile access to schedules, PTO requests, and updates anytime, anywhere.
- Boosted Productivity: Automate routine tasks like vacation bids, QA scoring, and performance tracking to free up time and resources.
- Actionable Insights: Leverage built-in reporting and analytics to make smarter decisions and optimize workforce performance.
- Reliable Support: Get fast, responsive help when you need it—our support team is here to keep you moving forward.
Verint WFM Buyer’s Guide
Check out this in-depth exploration of workforce management features and capabilities and how modern WFM technology solves critical contact center challenges.
See it in Action
When you request a Verint Demo, its not a one-size-fits-all walkthrough – every session is built around your unique requirements. Our team of experts take the time to understand your individual challenges, highlight the most relevant solutions, and show you how they can be seamlessly integrated into your environment.
Verint Workforce Management Solutions
Workforce Management for Back Office
Modern, back-office customer support groups reduce costs while improving CX with purpose-build WFM. Learn what better looks like.
Workforce Management for Branch
Allocate branch and store staff with WFM specifically designed for service and sales locations to drive higher productivity, increase sales, and deliver a better CX.
Appointments & Queuing
Drive sales, loyalty and productivity with appointment booking, queue management and event management solutions.
Verint TimeFlex Bot
Empower agents to manage their schedules while balancing the needs of the business and your customers.
Verint Interviewing Bot
Automated, intelligent candidate screening speeds up the hiring process and helps you find high performing employees.
Learn More About Verint Workforce Management
Join the thousands of organizations that trust Verint to simplify scheduling, boost productivity, and elevate both customer and employee experiences.
