Deliver Seamless Customer Experiences
Verint Appointment Booking and Queuing Software
Connect digital and physical customer touchpoints with integrated appointment booking and queue management solutions to reduce wait times, boost satisfaction and drive sales.
Achieved outcomes from Verint Appointment and Queuing customers
- 48%
increase in conversion rate for customers with appointments
- 33%
increase in average transaction value
- 65%
reduction in walkouts
- 52%
reduction in wait time
- 40%
increase in customer satisfaction ratings
Drive seamless branch and store experiences with digital appointments and queuing
Customers expect flexibility and fast, personalized service — online and in person. Falling short means losing them. Meanwhile, businesses are facing increasing challenges in attracting customers, managing demand, and delivering consistent service.
Connect channels into one seamless customer experience journey with Verint’s integrated suite. With this approach, you can easily:
- Connect digital and physical channels
- Meet customers where and how they are for a faster, more personalized service
- Reduce wait times by managing queues and appointments
- Empower staff with real-time insights and integrated solutions
Verint’s connected solutions for digital appointment booking and queuing
Appointment Booking
Learn MoreAcquire customers by providing easy appointment scheduling options from any digital channel.
Queue Management
Learn MoreProactively set expectations and manage customer wait time and experience with virtual waitlists.
Event Management
Learn MoreDrive brand loyalty by helping customers easily find and register for your in-person and online events with digital event management.
Integrate digital queues and appointments with staff schedules in real time
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Branch Banking
Connected solutions can do more than bridge physical and digital channels. They can transform your booking experience and integrate in real time with banker availability, branch capacity, and your business goals to create a responsive system that adapts quickly and flexibly to your needs.
Whether your customer journey begins online, in-app, or in-person, Verint can bring touchpoints together for a seamless flow.
Discover 3 Ways to Increase Bank Branch Sales -
Retail Stores
From staff scheduling and appointment booking to queue management and real-time feedback, Verint helps retail teams orchestrate the in-store experience, meet expectations, and drive business outcomes.
No double-bookings and missed opportunities; just seamless, efficient service across every interaction.
Read the Luxury Retail eBook -
Universities
By rethinking student services hubs with digital solutions like pre-booked appointments and virtual queues, universities can reduce wait times, lower stress, and serve more students efficiently.
Make access to on-campus services easier for students with Verint Appointment Booking and Verint Queue Management.
Discover 3 Ways to Improve Student Services
Meet Mark, a Retail Store Manager
Learn how Mark, a retail store manager, goes from long queues, walkouts, and missed sales to seamless CX and increased conversion rates with Verint Appointment and Queuing software.
Smart appointment booking and queuing beyond banking and retail
From museums to pharmacies, organizations are finding creative ways to use Verint’s appointment booking and queuing solutions to solve unique challenges, elevate CX, and streamline operations.
Featured case studies
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Featured resources
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Frequently asked questions
Industries such as banking, retail, education, travel, and healthcare gain significant value from digital appointment scheduling apps and queue management solutions. They help improve customer experience, streamline operations, and manage high volumes of customer interactions efficiently.
Advanced queuing and appointment scheduling solutions offer features like omnichannel support, real-time queue insights, integrated appointment booking, and CX automation. These capabilities help unify digital and physical customer experiences, ensuring consistency across all touchpoints.
Additionally, they can also integrate with other enterprise solutions to create seamless customer experiences, and scale with evolving business needs, ensuring long-term relevance in enterprise environments where integration, customization, and strategic alignment are critical.
Yes and No. Most modern cloud-native solutions are designed for easy integration with existing systems, including CRMs, WFM, analytics, and virtual assistants. Leading providers, like Verint can integrate with your existing tools without disrupting current operations or incurring extra costs. Other vendors may charge separately for these capabilities, which can add up over time. And some solutions require IT and vendor assistance to fix integrations that can frequently break because of system or UI updates.
Appointment booking and queue management solutions enable omnichannel engagement, allowing customers to move seamlessly between online booking, virtual queuing, and in-person services. This continuity ensures a personalized and efficient experience throughout the entire customer journey.
Yes and No. Enterprise-grade appointment and queuing software solutions offer centralized management with location-specific customization, helping maintain brand consistency while adapting to local needs. There are some solutions that have difficulty scaling to large-scale enterprises.
Unlock the power of seamless CX across digital and physical channels!
Learn more about how to drive sales, loyalty, and productivity with our connected appointment booking and queuing software solutions. Contact us today.
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