Case Study

Sophos Strengthens Self-Service and Reduces Costs with Verint Community

Sophos is a worldwide leader and innovator of advanced cybersecurity solutions and one of the largest pure-play cybersecurity providers. Learn how the company’s Sophos Community, powered by Verint Community, serves as a one-stop shop for approximately five million customers worldwide, providing them with an innovative, robust platform to learn, ask questions, address technical issues, and more. With the Verint solution driving greater CX automation, Sophos Community enables the organization to glean valuable insights to better serve customers and enable them to better serve themselves. With the community delivering more efficient and effective self-service as a knowledge retention center, Sophos has deflected support tickets to the tune of $150,000 in quarterly savings, while also freeing up resources to address the most pressing customer needs.