AI-Enabled Containment Bots: A Strategic Primer for CX and Contact Center Leaders

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Organizations around the world are struggling to find effective ways to offer excellent self-service experiences while providing cost-efficient contact center operations. In this session, we’ll look at how organizations are using conversational AI and generative AI to not only drive higher ROI but also meet and exceed customer expectations.

CXPA’s Gabe Smith and Verint’s Brian Yang discuss Verint® Intelligent Virtual Assistant (IVA)-based containment bots that are elevating customer experiences and delivering higher ROI. You’ll hear about the Verint Containment Bots™ for both voice and digital channels and how they save millions by delivering personalized self-service while improving customer experience (CX) and freeing up agents to handle complex, high-touch escalations.

Watch now on-demand to learn key insights on creating a CX automation strategy that will work for your organization.


Brian Yang
Brian Yang
Sr. Director, Product Management


Gabe Smith
CCXP, Content Manager & Associate Director
CXPA (Customer Experience Professionals Association™)

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