Case Study

Patterson Companies Innovates and Elevates Customer Engagement

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Hear how Patterson Companies, who connects dental and animal health customers in North America and the U.K. to the latest products, technologies, services, and innovative business solutions, optimized scheduling to achieve an FTE reduction of 46 and, from the cost savings, reallocate resources to fill and create more strategic functional areas and roles.

Further, with Verint Workforce Management, Verint Automated Quality Management, and Verint Voice Survey, part of the Verint cloud platform and providing an all-in-one suite of customer engagement solutions, the company can engage with customers in a more meaningful, direct, and actional way to innovate service, enhance performance, and increase satisfaction.