Verint Customers Recognized for Excellence in Customer and Employee Engagement at the 2023 Verint EMEA Innovate Awards

MELVILLE, N.Y. and WOKING, England


Verint® (NASDAQ: VRNT), The Customer Engagement Company®, celebrated its customers at the 10th annual Verint EMEA Innovate Awards held in the Netherlands and London on Nov. 16 and Nov. 23 respectively.

With winners from a variety of sectors and organizations, the one thing they all had in common was a shared passion for customer success and customer experience (CX) automation. Twenty-eight organizations were recognized across eight categories for excellence in customer experience, employee engagement, and digital-first innovation.

The winners in each category are:

  • Excellence in Workforce Engagement: 5CA (Silver), Confidential Customer (Silver), Direct Line Group (Gold), Florius (Platinum).
  • Innovating with AI & Analytics: APG (Silver), BNP Poland (Gold), Homeserve (Platinum).
  • Driving Digital-First Engagement: Cygnific (Silver), Confidential Company (Silver), Halfords (Gold), Equiniti (Platinum).
  • Elevating Experience Management: ABSA (Silver), NielsenIQ (Gold), OTTO GmbH (Platinum).
  • Excellence in Back Office: NHSBSA Student Services (Silver), Vitality (Gold), NHSBSA HR Shared Services (Platinum).
  • Customer Engagement Champion: Tesco Retail (Silver), AXA UK (Gold), Tryg (Platinum).
  • Better Together: DHL Express (Silver), Saudi Telecom Company (Silver), Bumble (Gold), Confidential Customer (Platinum).
  • Engaged Customer of the Year: Tesco Bank (Silver), Sophos (Gold), Florius (Platinum).

“Congratulations to these customers who have demonstrated excellence in driving CX automation through innovation and talent,” says Verint’s Nick Nonini, managing director, EMEA. “This year’s entries were truly exceptional, including some compelling use cases of Verint’s Open CCaaS Platform making it a challenge for our judges to select the winners. Thanks to all who participated and cheers to all the winners.”

About Verint

Verint® (NASDAQ: VRNT) helps the world’s most iconic brands continuously elevate the customer experience (CX) and reduce operating costs. More than 10,000 organizations in 175 countries – including over 85 of the Fortune 100 companies – rely on Verint’s open customer engagement platform to harness the power of data and AI to maximize CX automation.

Verint, The Customer Engagement Company®, is proud to be Certified by Great Place To Work®. Learn more at

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2023, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

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