Verint to Address Automation and Workforce Engagement as Catalysts in Transforming Customer Service Operations and Experiences



Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company, today announced a line-up of conferences and digital events taking place throughout the month that focus on how automation is transforming customer and workforce engagement, the rising influence that back-office operations has on the customer experience, and ways to engage and empower the workforce for greater satisfaction and performance.

SWPP Annual Conference

June 6; Nashville, Tennessee

Verint’s Katherine Gomez, application consultant, will present “60 Ideas in 60 Minutes—Tips & Techniques for Making the Most of Your WFM Software” at 10:15 a.m. CT. Moderated by Penny Reynolds, founding partner, The Call Center School, this fast-paced session features a panel of experts that will provide a practice idea each minute—offering attendees practical tips on workforce engagement and how to get the most from a workforce management investment from the early planning stages, implementation, training and beyond.

New Research Results: Back-Office Can Make or Break Customer Engagement

June 19; Online Webinar with Aberdeen Group

Attendees of this 11 a.m. ET webinar led by Aberdeen Group’s Omer Minkara, VP and principal analyst, contact center & customer experience management, and Verint’s Mary Lou Joseph, director, content marketing, will hear the results of Aberdeen and Verint’s original research about the impact that back-office automation and efficiency are having on customer experiences and operational efficiency. Attendees can explore the latest trends and statistics, the top five back-office challenges hindering customer experience and operational performance, and recommendations for overcoming them.

Customer Contact Week

June 19; Las Vegas, Nevada  

Verint’s Carmit DiAndrea, VP, portfolio market strategy, Siobhan Miller, VP, portfolio market strategy, and Allianz Worldwide Partners’ Nate Ford, speech analytics analyst, will present “Empower, Improve and Transform Your Contact Center with Automation” from 11:15 a.m. – 2 p.m. MT. Attendees of this session can learn best practices for extending competitive advantage by:

  • Empowering workforces with customer insights, knowledge and automation for better responses and experiences
  • Improving performance with targeted coaching and automated evaluation of all customer calls
  • Transforming contact centers in response to changing requirements and expectations

Optimize Your Workforce: Intelligent WFO Strategies for More Productive Agents

June 20; Destination CRM Roundtable Webinar

Kelly Koelliker, director of content marketing, will participate in a roundtable at 2 p.m. ET on creating good customer experiences in a contact center environment—and how that should start with creating great agent and supervisor experiences. Join us for this month’s expert panel roundtable webinar and learn the latest on intelligent workforce engagement solutions.