Countdown to Next Week’s Verint Engage Conference in Dallas

Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced event highlights for its Engage^™ Global Customer Conference taking place next week—May 14-17—at the Dallas Sheraton Hotel. With themes focused on simplifying, modernizing and automating customer engagement, the event features tracks focused on workforce engagement, self-service, voice of the customer, compliance and fraud mitigation. The conference will also offer motivational keynotes, innovation and experience zones, customer, partner and analyst-led sessions, influential panels, networking events and more.

Familiar Global Brands Deliver ROI-Driven Sessions  

With solutions that span the enterprise—including workforce engagement, intelligent self-service, voice of the customer, and compliance and fraud—Engage 2018 attendees will hear about the industry’s latest innovations and advancements, and how organizations across vertical industries are achieving tangible return on their investments in customer engagement solutions. Sample customer-led sessions include:

• Allianz, “Using Speech Analytics to Identify Associates for Targeted Accent Coaching”
• Carnival, “Valuing the Voice of the Customer Through Post-Call Feedback”
• Citigroup, “Addressing Fraud and Cyber Risk”
• Holland America Line, “Strategic Planner—Use Case, Benefits, Best Practices, and More”
• Navy Federal, “Top 10 Differences in Workforce Management by Business Function”
• NRG Energy, “The Case for Compliance”
• Plumchoice, “Using Desktop and Process Analytics to Improve Performance Management”
• PNC Bank, “Is Your Security Solution a Secure Solution?”
• Premier Bankcard, “Speech Analytics, Your New Compliance Partner”
• Sears, “Creating Your Own Sistine Chapel Using Verint Performance Management”
• Strathcona County, “Out with the Old, In with the New—Modernizing Citizen Engagement”
• Technology Trends Group, “Is Your Center Ready to Implement Enhanced Technology?”
• Union Bank, “Best Practices for Technology Renewal”
• Urban Science, “Harness NPS to Drive Demonstrable CX and Business Improvement”
• Xerox, “A True Story of Knowledge Management Evolution and Innovation”

In addition, Verint partners and sponsors—including Avaya, ConvergeOne, Dell, Five9, BranchServ, Johnson Controls, ADI and more—will be part of the event to share their unique insights and innovations, and engage with attendees in the Solutions Lounge.

Insightful Keynotes and Analyst-led Sessions

Joining the event this year will be thought leaders from industry analyst firms that include 451 Research, Aberdeen, Forrester, Frost & Sullivan, Opus Research, Ovum, Saddletree Research, Temkin Group and D6 Research. Sharing insights and exploring the future of workforce and customer engagement, they will take part in a series of panel discussions, speaking engagements, and customer interviews.

Also featured during this year’s event will be Shawn Achor, motivational speaker and author of the best-selling book Big Potential that speaks to “The Happiness Advantage: Linking Positive Brains to Performance.”

Pre-Conference Workshops, Engagement Zones, Solutions Lounge and More

The Product Innovation Zone offers sneak peeks at what Verint is planning for the future and the opportunity to share suggestions and feedback. Attendees also can share their perspectives on their overall experiences with Verint in the Customer Experience Zone. The popular breakfast roundtables and Coffee Talk sessions provide opportunities to share information and network, while the Solutions Lounge offers a closer look at solutions from Verint and its event partners and sponsors in a fun, relaxed atmosphere.

By visiting Ask the Experts Zone, attendees can stay current with tips, tricks and best practices through one-on-one meetings with a Verint Professional Services consultant and/or a member from Product Management or Support. Attendees can request an appointment for any of these zones ahead of the conference by clicking here. Alongside these activities are pre-conference workshops that provide hands-on learning in a small, interactive environment. Advanced registration is required, and attendees can sign up at the main conference registration desk.

Register and Join Us on Social

Attendees are invited to share their thoughts and takeaways throughout the conference via social media, using the hashtags #Verint18 and #ConnectAtEngage. Click here to engage now and register for the event.

About the Verint Engage Global Customer Conference

Engage is the annual global conference that brings Verint customers, partners and industry experts together for three days of sharing best practices, insight and education, as well as solution discovery and peer-to-peer networking. With themes focused on simplifying, modernizing and automating customer engagement, it features tracks focused on workforce engagement, self-service, voice of the customer, compliance and fraud mitigation. The event is tailored for enterprise professionals across the many areas of business that help shape the customer experience—contact center, back-office and branch operations, self-service, ecommerce, customer experience, marketing, IT and compliance. Verint Engage 2018 helps attendees maximize their technology investments, discover big ideas and bold innovations, share proven practices and new approaches for today’s rapidly evolving business environments, and provide insight into future innovations for competitive advantage. Click here to learn more.