Verint Web & Mobile
Elevate your website, mobile app and store performance by analyzing customer experiences and taking real-time action.
AI Business Outcomes from Verint Customers
$4M Revenue Increase
A retailer increased revenue by using website performance insights to reduce online cart abandonment.
Elevate Customer Experiences on Web & Mobile
Drive Higher Conversions and Engagement
Unify your VOC data across all customer-facing digital channels, including web, mobile and social, to drive a consistent and elevated customer experience.
Remove Friction From the Customer Journey
Leverage CX automation to action insights in real-time and improve customer conversions, identify opportunities for self-service, and implement hot fixes that enhance the digital customer journey.
Make Impactful Business Decisions
Best-of-breed analytics uncover the “why” behind your customers’ digital behaviors and enable you to elevate CX through more strategic decision making.
Excelling in Digital Customer Experience at Every Touchpoint
In-the-Moment Feedback
Track and analyze the digital customer journey to gain invaluable real-time insights from all digital touchpoints.
With flexible in-the-moment feedback, you can quickly and easily identify hot fixes and resolve issues before they result in lost revenue and impact customer loyalty.
Automated Actions
Verint’s intelligent digital listening engine detects struggles in real-time, contains and resolves conversations and gathers feedback through automated follow up.
These AI-driven actions help you to elevate CX, improve NPS, reduce web issue-related calls and increase containment.
AI-Powered Predictive Modeling
Maximize the impact of experiential data by uncovering the “why” behind your customers’ digital behaviors using predictive modeling and journey-level insights.
Use these analytics to identify and prioritize where to focus your efforts and build strategies that deliver value-driven improvements across the enterprise.
Verint Services
Leverage Verint’s in-house value-added services, which offers a dedicated customers success manager, embedded enablement and in-house strategic CX consulting.
With Verint value-added services you’ll be able to increase adoption, maximize business outcomes, and benefit from greater flexibility and speed as needed.
Shoe Carnival Revolutionizes Digital Customer Experience
Discover how Shoe Carnival used Verint VOC to fully connect its platform and enabled the retailer to unify its digital CX data, elevate analytics and prioritize the right actions.
Results:
- A redesigned CX program and customer service model in 90 days.
- Survey development now takes two hours or less.
- Reduced reaction time for online sales issues from weeks to near real-time.
Listen, Analyze and Act with Verint Voice of the Customer
Listen everywhere: Collect experience data – from all sources – in all formats. Move beyond simple survey tools and transform your VOC program by collecting direct, indirect and inferred data across every channel.
Analyze deeper: Unify all your CX data sources, in a single customizable view. Bring together structured and unstructured customer data from across your organization and in-the-moment AI-powered behavioral insights.
Act faster: Prioritize action that makes an impact. Embed CX automation across your VoC program to mobilize insights in real-time and take a proactive approach to elevating customer experience.
AI-Powered Assistance for Low-Effort CX
Verint’s struggle detection works in tandem with Verint Intelligent Virtual Assistant (IVA) to seamlessly identify and resolve customer issues in real-time.
The AI-powered tools ensure swift issue-resolution across multiple digital channels and increase contact center capacity by reducing inbound volume. Using behavioral data and AI, these bots elevate your customer experience by increasing self-service containment and reducing contact center costs.
Verint Recognized as VOC Leader
Frost & Sullivan named Verint as the world’s leading VOC innovator in the latest Frost Radar Report.
Verint’s top ranking is based on:
- AI-driven innovation
- Tangible AI business outcomes
- Open approach to using latest LLMs
Get the full report for further insights into why Verint was selected as the leading VOC vendor, demonstrating robust growth and substantial investment in innovation.
Help Customers to Engage on Their Terms
You need actionable insights into customer behavior – Verint Digital Feedback gives them a voice. Capture customer-initiated feedback via digital channels across their entire customer journey, creating deeper, contextual insights and enabling you to take real-time targeted action.
These insights help you to improve digital customer experience:
- Optimizing and/or redesigning your website
- Delivering improved mobile experiences
- Quickly and continuously improving digital CX
- Building accurate and comprehensive customer journey maps
Voice of the Customer Insights
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FAQs on Digital Voice of the Customer
Digital Voice of the Customer is the process of planning, organizing, and managing all aspects of a customer’s digital experience. Getting this right is important because it helps you create a seamless and consistent experience for your customers across all channels. This can lead to increased customer satisfaction, loyalty, and ultimately, revenue.
There are many different aspects to Digital Voice of the Customer, but some of the most important include:
- Listening for deep customer insights
- Acting to close the loop on customer feedback
- Analyzing for strategic business changes
Verint solutions help businesses listen, analyze, and act on customer data to create a seamless and consistent experience across all channels.
Digital channels are more important than ever. Web, social, and mobile are a critical piece of the brand and customer journey. And with the rise of self-service, there are more actions than ever before customers wish to manage themselves. By not addressing customer experience from the lens of web and mobile, companies run the risk of:
- Lower conversion rates and fewer repeat visitors
- Losing customers to competitors
- Lower NPS or CSAT scores
Getting real value from your CX efforts is far easier when you can put customer feedback next to data about their actual behavior. If a customer says they had a bad experience with a certain tool, but never reached the page for that tool, then the contradiction could lead to confusion that can slow issue resolution and prevent urgent changes to parts of the customer journey.
Digital behavior analytics enriches CX data, allowing for deeper insights into the way customers flow through your digital experiences. On the web, this means looking at how customers interacted or tried to interact with a page and what their journey through your experience looked like to them.
Contact Us About Verint Voice of the Customer
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