Healthcare Workforce Solutions

How are you balancing intense competition and budget cuts with delivering quality service?

Verint helps healthcare organizations and insurers engage customers, improve service levels across multiple channels, and reduce costs. Our solutions and services can help you stay ahead of evolving programs and regulations while enhancing compliance and the security of interactions.

Data security and compliance with HIPAA

Verint Experience Management (XM) is compliant with the privacy and security requirements set forth in the Health Insurance Portability and Accountability Act (“HIPAA”) and the Health Information Technology for Economic Clinical Health (“HITECH”) Act. For Covered Entities and Business Associates subject to HIPAA and HITECH, Verint XM solutions provide processing, transmitting, and storing electronic protected health information (“ePHI”) which supports our customers HIPAA compliance. Upon request, Verint will execute a business associate agreement (“BAA”) which specifies HIPAA and HITECH related commitments for ePHI processed, transmitted or stored by Verint XM.
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Featured Customer Stories

  • blue cross blue shield louisiana logo

    Blue Cross Blue Shield Louisiana Enhances the Customer Experience Through New Insights

    Driving continuous improvement with Verint
    Case Study
  • guardian life logo

    The Guardian Life Insurance Company of America

    Learn how Guardian improved productivity by 20% and reduced call volumes by 20%.
    Case Study
  • health insurance cover

    Verint Experience Index: Health Insurance

    A global pandemic layered new challenges on top of an existing pressure cooker for health insurance companies. But it’s possible for forward-thinking health insurance executives to meet this moment and deliver exceptional member experiences across all engagement channels.
    Research Report
blue cross blue shield louisiana logo

Blue Cross Blue Shield Louisiana Enhances the Customer Experience Through New Insights

Driving continuous improvement with Verint
Case Study
guardian life logo

The Guardian Life Insurance Company of America

Learn how Guardian improved productivity by 20% and reduced call volumes by 20%.
Case Study
health insurance cover

Verint Experience Index: Health Insurance

A global pandemic layered new challenges on top of an existing pressure cooker for health insurance companies. But it’s possible for forward-thinking health insurance executives to meet this moment and deliver exceptional member experiences across all engagement channels.
Research Report

"Verint Workforce Optimization has helped us create a holistic management and reporting structure across our entire customer service operations—both contact centers and back office—to drive operational efficiencies and improve the customer experience."

Operational Performance Management and Workforce Optimization Director, Large Non-Profit Health Insurer
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Solutions to Help You Succeed

  • Workforce Engagement

    Empower your workforce to engage more effectively with customers in the contact center, branch, and back office operations.

  • Experience Management

    Analyze and act on customer feedback across channels to identify and respond to issues and enhance engagement.

  • Verint Conversational AI

    Empower customers to help themselves faster and with less effort.

  • Compliance

    Support regulatory requirements in your contact center, financial trading, emergency response, and other operations.

Learn More About Healthcare Workforce Solutions

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