Verint Inspire Awards 2025
Inspiring Stories, Extraordinary Outcomes
The Verint Awards are over for another year! Thank you to all who entered, shared your stories, and joined us for the 2025 Verint Inspire Awards ceremony.
The competition this year was fiercer than ever, and our judges had a difficult job in choosing the winners. It was inspiring to hear so many compelling stories of customer and employee experience success from innovative organisations achieving stronger, faster, measurable results with Verint solutions, including our brilliant AI-powered bots.
Please join us in congratulating our worthy winners, who demonstrate the very best in CX and EX excellence across EMEA. You can see the full list of winners below.
Plus… watch this space for information on the 2026 awards, including important dates for your diary, and category details. We look forward to welcoming you next year and doing this all over again!
Verint Inspire Awards 2025: Winners
Best Augmented Workforce
For companies showcasing an augmented workforce, where bots/automation connect seamlessly with human expertise to deliver excellent (CX) and inspiring customer journeys, whilst simultaneously enhancing the agent experience. Contenders in this category may include innovative operational models to overcome peaks in demand or working with BPOs.
Winners:
- Confidential Winner – Telecommunications Industry (Platinum)
- Utilita (Gold)
- ABN AMRO Hypotheken Groep(Silver)
- Monzo Bank (Silver)
Excellence in AI & Analytics
A category for the trailblazers who don’t just listen but also learn. It recognizes the forward-thinking organisations using Verint Analytics and AI to create a smarter understanding of their customers’ needs, thereby transforming the customer experience (CX).
Winners:
- Groupe Orange (Platinum)
- Novuna Consumer Finance (Gold)
- BNP Paribas Bank Polska S.A. (Silver)
Extraordinary Results & AI Business Outcomes
Innovation meets impact. This category recognizes organisations using Verint CX Automation to achieve remarkable, faster, stronger business outcomes. Whether it’s cost or times savings, increases in NPS or improvements in productivity, it’s all about metrics-driven success that drives your organisation into the future.
Winners:
- AXA Health (Platinum)
- Confidential Winner – Insurance Industry (Gold)
- ABSA (Silver)
Supercharged Self-Service
This category is for organisations who have made their customers the main character. These innovators have discovered breakthrough ways to help customers take control and thrive, building intuitive self-service experiences using solutions like Verint Community, Knowledge Management or customer-facing automation/bots.
Winners:
- Philips (Platinum)
- Equiniti (Gold)
- Currys (Silver)
Driving Digital First Engagement
In a world powered by digital connections, this category is for the architects of extraordinary customer journeys: the ones that harness digital and social channels to create tailored, connected experiences. By blending technology with the human touch, they drive loyalty and turn the ordinary into extraordinary.
Winners:
- Domestic & General (Platinum)
- VodafoneThree (Gold)
- South Staffordshire Council (Silver)
Excellence in Back Office
Every great story has a foundation, and for many organisations, it begins in the back office. This category honours organisations that have transformed their back-office operations – turning challenges into triumphs to power efficiency, elevate performance, and enhance CX.
Winners:
- People’s Partnership (Platinum)
- Hampshire Trust Bank (Gold)
- Capita Regulated Services (Silver)
- ASN Bank (Silver)
Excellence in Regulatory Compliance
When it comes to regulatory compliance, these organisations don’t believe in “just good enough”. They put compliance and collaboration at the heart of their everyday actions, blending people, processes, and technology to create a future proof compliance strategy.
Winners:
- Sedgwick (Platinum)
- Saudi Electricity Company (Gold)
- National Autistic Society (Silver)
Engaged Customer of the Year
For customers that proudly go the extra mile. It recognises exemplary Verint customers who have showcased breakthrough solution implementations, actively engaged with the Verint community, and generously shared their inspiring stories as case studies or on stage as part of Verint Elevate.
Winners:
- Novuna Consumer Finance (Platinum)
- Capitec Bank (Gold)
- Humberside Police (Silver)
Verint EMEA Inspire Awards 2025
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