Introducing The Verint Guide to Customer Communities
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Improving customer experience and reducing support costs are always top of mind for CX leaders. With customer service expectations continuing to rise and budgets tighter than ever, businesses need to find new ways of doing more, with less.
That’s why the world’s leading companies leverage the power of online customer communities. By combining the collective knowledge of customers and subject matter experts, a community is the trusted place for customers to self-serve, get the support they find there, and even help each other.
But what exactly is a customer community, what are the key features you should look out for when selecting a solution—and which companies are shining examples of communities done right?
You can find the answer to all of these questions and more in The Verint Guide to Customer Communities.
Download it to learn:
- The features that make up a modern customer community, including publishing tools, analytics, gamification, and more.
- How a leading provider of software solutions met customer expectations by providing omnichannel support in an increasingly digital world.
- Why customer communities help build loyalty and better self-service outcomes across industries — including retail, healthcare, ecommerce, financial services, and more.
