Verint Agent Copilot Bots
Supercharge Your Contact Center by Automating Agent Workflows
Automate previously manual tasks and give your agents the time, insight, and support they need to deliver effortless customer experiences.
AI Business Outcomes from Verint Customers
$79M Benefit
A telco reduced average call duration by 30 seconds while boosting sales with Coaching Bot.
$70M Saved
An insurer reduced call duration by 30 seconds with Wrap Up Bot.
Double Your Agent Capacity with Copilot Bots
Whether you’re looking to increase sales, reduce after call work, or shorten the time support agents spend looking for knowledge, we’ve got a bot for that.
Each Copilot Bot performs a specific task to reduce agent workload, resulting in a significant increase in contact center capacity. With that extra capacity you could increase sales, reduce labor costs, or elevate your customer experience.
Meet the Agent Copilot Bots
Real-time transfer summaries
Seamlessly transfer customers with interaction history and context delivered to agents at the beginning of every interaction.
The Smart Transfer Bot uses AI to analyze context gathered from multiple sources to ensure the right outcome for any interaction (i.e. routing to an agent, scheduling a callback, sending an SMS, or providing an agent-to-agent call summary etc.). If the best option is to transfer the customer to an agent, the Smart Transfer Bot provides the context of the prior interaction significantly reducing average handle time.
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Knowledge when agents need it
Provide accurate, consumable knowledge to agents when they need it most with no additional authoring required.
The Knowledge Automation Bot uses generative AI to summarize search results into a single answer that is specially curated for the contact center – making answers easy for agents to consume and lowering average handle times.
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In-the-moment agent coaching
Enable in-the-moment coaching for the next best action, soft skills support, and sales assistance for your agents.
You need each of your agents to perform like your very best agents. With Verint Coaching Bot your agents receive in-the-moment non-disruptive guidance when they need it – elevating their performance and delivering significant ROI.
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Automate after call work
Use generative AI for after call summarizations, freeing up agents’ time and improving consistency.
By removing the time support agents spend manually summarizing a call, organizations can save millions on their bottom line. Plus, summaries are more accurate and consistent across your contact center.
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Utilize virtual agent assistants
Automate agents’ transactional tasks or replace entirely with self-service flows.
Verint Agent Virtual Assistant goes beyond answering an agent’s question, it uses context from third-party applications and systems of record to provide information and work autonomously on behalf of the agent. For example, the Verint Agent Virtual Assistant can complete a transaction to proactively solve a customer’s query.
Trainline Doubles Agent Capacity with Verint
Robert McGough at Trainline shares how the organization has significantly improved performance metrics with Verint Agent Virtual Assistant, including increasing customer satisfaction from 50% to 80% and cutting average handling time on social messaging channels from 5 minutes to 2.5 minutes. These improvements have effectively doubled agent capacity, all while handling a larger volume of customer contacts with the same staff size.
Improve Contact Center Agent Productivity Now
Contact centers are under pressure to meet growing expectations. Interaction volumes across channels are increasing, and customer inquiries are more complex than ever. With their current tools, agents are struggling to keep up with these demands. The solution isn’t hiring more agents. It’s making the most of the ones you already have with AI-powered automation at their fingertips.
Achieve Stronger, Faster, Measurable Outcomes
All Verint Agent Copilot Bots fit seamlessly into your existing workflows with no disruption. You can start small with a single bot, validate the outcomes and then scale with additional bots to suit your business needs. Start seeing results in just 30 days!
- Want pricing aligned to your outcomes? No problem
- Want to start small and prove value first? No problem
- Your ecosystem is on-prem? No problem
- Don’t want to change CX workflows? No problem
- Not ready to switch telephony/CCaaS? No problem
- Already have IT working on AI projects? No problem
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Contact us about Verint Agent Copilot Bots today!
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