Verint Retail Resolutions Week

The Road to NRF 2024

Leading up to NRF 2024, Verint’s Retail Resolutions Week showcases key insights about crucial aspects of retail, from customer satisfaction rankings to practical strategies for physical stores and highlights the transformative impact of AI for cost savings and improved customer service.

- 01/12/2024

Retail VXI Release Monday 1/8

The 2023 Verint Experience Index: Retail

After collecting more than 6,000 survey responses focusing on the top 25 US retailers, Amazon ranked top for both customer satisfaction (CSAT) and net promoter score (NPS). Get your copy of the report on January 8, 2024 to find out where the rest of the retailers rank.
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LinkedIn Live Tuesday 1/9

3 Ways Brick-and-Mortar Retailers Can Improve Customer Experience

Brick-and-mortar retailers are struggling to compete against the Amazon’s of the world. Join this Q&A session to learn three tactics retailers can take to deliver an exceptional, in-person experience that will help you drive foot traffic, acquire new customers, and keep your loyal customers coming back again and again.
Retail Choreography expert Imogen Wethered will share how technology is helping retailers unify their physical and digital channels to deliver more personalized and engaging experiences across their stores.
Speaker: Imogen Wethered, Senior Director, Retail Choreography Solutions
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LinkedIn Live Thursday 1/11

Bots to the Rescue: A look at how two game-changing bots are saving contact centers millions

Contact centers around the world are struggling to both cut costs and provide excellent customer experiences. How do they do that? Well, for one, they need to embrace AI-powered bots to not only save money, but also elevate CX automation.
Join Verint’s Tapan Patel and Trent Isaacs as they give you a look at just two Verint bots that are providing a big ROI in the contact center. You’ll hear about the Verint Containment Bots for both voice and digital and how they save millions by delivering personalized self-service to save millions, while also improving CX and freeing up agents to only handle complex, high-touch interactions. You’ll also learn about the Intent Discovery Bot, which uses generative AI to summarize the interactions between a customer and the agent in seconds in order to reduce operational costs while also improving the agent experience.
Speakers: Trent Issacs, Sr. Director GTM, and Tapan Patel, Sr. Director GTM
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