The employee or agent desktop is the critical point of integration for today’s multichannel business environment. Although consumers have embraced digital channels for many types of interactions, they often turn to contact centers as their channel of choice for difficult or complex issues. This means that contact center agents require unified access to multiple sources of information and customer data in order to handle complex issues and deliver exceptional customer service.
Verint Employee Desktop provides staff with unified access to the applications and information they need to respond effectively to customers across different channels. This solution combines knowledge management and case management technologies within a single platform, delivering increased employee productivity and providing a personalized customer service. You can:
Check out this demo to find out how you can lower your average handle time (AHT), reduce the need for training, and increase customer satisfaction in the call center using artificial intelligence (AI) and automation.
Discover how combining knowledge management, case management and channel management technologies into a single platform allows employees to work with customers and cases across a variety of channels, including telephone, email, chat, and mobile.
Find out how Verint’s Employee Desktop provides a leading grocer’s agents with a single workspace that brings together multiple business applications, making finding information simpler and, in turn, agents more productive.
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