Employee Desktop
Combine knowledge management, case management and channel management into a unified platform, empowering your employees to engage with customers and work cases across a variety of channels.
Combine knowledge management, case management and channel management into a unified platform, empowering your employees to engage with customers and work cases across a variety of channels.
The employee or agent desktop is the critical point of integration for today’s multichannel business environment.
Although consumers have embraced digital channels for many types of interactions, they often turn to contact centers as their channel of choice for difficult or complex issues.
This means that contact center agents require unified access to multiple sources of information and customer data in order to handle complex issues and deliver exceptional customer service.
Verint Employee Desktop provides staff with unified access to the applications and information they need to respond effectively to customers across different channels.
Verint Employee Desktop combines knowledge management and case management technologies within a single platform, delivering increased employee productivity and providing a personalized customer service. You can:
"Verint Engagement Management supports omnichannel routing and reporting, voice calling, and desktop recording. And it is complemented by Verint’s quality management solution (which autoscores all interactions) and by its comprehensive workforce management suite to optimize agent staffing.”"
Steve Bell wraps up this three-part series on how a cloud-powered customer engagement and workforce management strategy enables you to innovate…
Verint speakers in November discuss workforce and AI strategies to elevate the customer experience. Join us!(read more)
Verint Systems Inc.
175 Broadhollow Rd, Ste 100
Melville, NY 11747
+1 (800) 483-7468
+1 (631) 962-9600
fax: +1 (631) 962-9300
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