Full-Time Recording to Enhance Compliance and Reduce Liability
Organizations capture customer or internal employee interactions for a variety of reasons, including regulatory compliance, financial trading compliance, liability protection, to gain insight into the voices of customer and employee, and quality assurance.
But with customers using a variety of channels and devices to communicate, traditional full-time recording may not be enough.
Capture 100% of Interactions for Compliance
Verint Interaction Recording is a proven, full-time compliance recording solution deployed in hybrid cloud environments or on premises.
Designed for today’s modern enterprise environments, Verint Interaction Recording is a single recording system that captures voice, video and text interactions across a variety of channels. Record, index, retrieve, store and archive 100 percent of communication from traditional PBX to face-to-face and modern unified communications (UC), such as Microsoft Teams. Simplify capturing all types of media including VoIP, chat, digital collaboration, email, mobile voice/SMS, and trading turrets by using a single solution.
It can also capture employee screen data and keystrokes passively, either concurrently during the interaction, or standalone during back-office user activities. This powerful, proven solution can help your organization comply with industry regulations and standards, such as the Payment Card Industry Data Security Standard (PCI DSS), HIPAA, Dodd-Frank, GDPR, MIFID II, SEC 17a-4, SOX or FSA, expedite dispute resolution, and mitigate risk and liability.
Verint Face-to-Face Voice Interaction Recording
Verint Face-to-Face Voice Interaction Recording captures face-to-face interactions between employees and customers, in an open-plan environment or conference room. It helps ensure that employees in distributed locations comply with regulations and policies while offering deeper insight into how effectively they handle sales opportunities and other customer interactions.
Verint Interaction Recording offers a FIPS-compliant key management server, which supports AES-256 in true end-to-end encryption to protect data as it’s recorded, moved to an archive, or retrieved during replay.
A Success Story: OFI Asset Management Fulfils its Collaboration Compliance Mandate with Verint Financial Compliance
OFI, a leading independent provider of asset management services uses Verint’s solutions for meeting record-keeping and communication monitoring requirements under MiFID II, streamlining and simplifying compliance processes and assurance procedures, and reducing the cost of operation and maintenance while avoiding costly fines. How do they do it? Read the full story to discover more.