Full-Time Recording to Enhance Compliance and Reduce Liability
Organizations capture customer or internal employee interactions for a variety of reasons, including regulatory compliance, liability protection, to gain insight into the voices of customer and employee, and quality assurance.
But with customers using a variety of channels and devices to communicate, traditional full-time recording may not be enough.
Capture 100% of Interactions for Compliance
Verint Interaction Recording is a proven, full-time compliance recording solution deployed in hybrid cloud environments or on premises.
Designed for today’s modern enterprise environments, Verint Interaction Recording is a single recording system that captures, indexes, retrieves, stores and archives 100 percent of voice, video and text interactions across a variety of media—from traditional PBX to face-to-face to modern unified communications (UC) for all types of media including VoIP, chat, digital collaboration, email, mobile voice/SMS, and trading turrets. Our platform provides reliable compliance recording for Microsoft Teams, Skype for Business, Cisco UC, and other leading communication technology solution.
It can also capture employee screen data and keystrokes passively, either concurrently during the interaction, or standalone during back-office user activities. This powerful, proven solution can help your organization comply with industry regulations and standards, such as the Payment Card Industry Data Security Standard (PCI DSS), HIPAA, Dodd-Frank, GDPR, MIFID II, SEC 17a-4, SOX or FSA, expedite dispute resolution, and mitigate risk and liability.
Verint Face-to-Face Voice Interaction Recording
Verint Face-to-Face Voice Interaction Recording captures face-to-face interactions between employees and customers, in an open-plan environment or conference room. It helps ensure that employees in distributed locations comply with regulations and policies while offering deeper insight into how effectively they handle sales opportunities and other customer interactions. It does this by recording of the conversation, the employee desktop screen and the capture of critical metadata during face-to-face discussions.
Verint Interaction Recording offers a FIPS-compliant key management server, which supports AES-256 in true end-to-end encryption to protect data as it’s recorded, moved to an archive, or retrieved during replay.