Verint IVR and Voice Self-Service

Elevate customer experience and improve operational efficiency with the leader in enterprise self-service solutions for your customers and employees.

Modernize your IVR to improve performance

Elevate your IVR experience with these capabilities:

  • Personalize call flow based on caller behavior to improve CX.
  • Detect potential fraudsters in real-time and take action to mitigate risk.
  • Analyze goal completion and use this insight to help continuously boost automation rates.
man outside talking on the phone

Get informed and be inspired with Engage on-demand

Take your self-service and AI initiatives to the next level with four dynamic on-demand webinars. From consumer behavior insights to AI-powered self-service, learn tips and tricks to elevate CX and reach your goals.

Watch the Webinar: Engage21 AI & Analytics
Woman walking on phone

Simplify IVR deployment and operations

Verint’s fully-managed cloud solution can take the drama out of operating an IVR, especially during a crisis. Our voice self-service cloud hasn’t had a system outage in more than a decade. It has survived hurricanes, earthquakes, and ice storms that triggered massive power outages. And with plenty of capacity on demand, you can spike to many times your average call volume and still handle the load.

Deployment options range from low cost DTMF (touch tone) to full natural language with AI-based call routing and issue resolution. Verint’s white glove service can help you with a data-driven assessment of business needs and tailor a solution to deliver the desired results.

Automate more interactions

Verint’s powerful suite of enterprise self-service solutions connect your customers and employees with the information, resources and support they need—when they need it.

Improve experiences and glean business-changing insights across your voice and digital channels. Scale quickly and securely with Verint.

Learn More About Call Deflection
Man sitting on desk talking with headphones on

A smart start to enterprise AI

Verint’s AI Blueprint is an award-winning conversational analysis system that takes a company’s existing business data and leverages Verint’s AI and machine learning to identify and validate chatbot use cases, de-risk investments and accelerate automation opportunities. Reach your goals faster with AI Blueprint.

Plan Intelligently with AI Blueprint
team meeting in conference room at office

Related Self-Service Solutions

  • Intelligent Virtual Assistant (IVA) for Voice + Digital

    Enterprise chatbots that unlock the value of human relationships with the power of AI. With Verint Intelligent Virtual Assistant, businesses have achieved results such as 5X ROI within the first six months.
  • Conversational AI

    Elevate customer experience and improve operational efficiency with the leader in enterprise self-service solutions for your customers and employees.
  • Customer Communities

    An interactive platform for collaboration - get help, share ideas, and be inspired. Verint Community helped one customer increase customer engagement to over 20,000 visits each weekday.

Verint’s Self-Service in Action