Discussion Forums

Discussion forums are one of the most popular applications provided by Verint Community.

Discussion Forum features

Creating a forum enables you to create dialogue with and between customers.

The Verint Community forum application includes: videos and attachments, auto-spam detection, full moderation capabilities, abuse management tools and many more common forums capabilities.

Responses can be flat or they can be threaded such as the comments that you see in Reddit or Discuss.

There is also the ability to like or vote for thread replies and surface the highest rated content at the top of the replies enabling you to surface the best responses faster.

What are the benefits of using discussion forums?

From self-resolving customer issues through to building trusted dialogue between business and consumers, discussion forums can become the cornerstone of a strong, interactive digital community.

Watch your community flourish and interact dynamically with its members, as a result your organization will build brand trust and authority.

Available on desktop and mobile thanks to a fully-responsive user experience, Verint Community’s discussion forums are easy accessible to your customers, enabling them to fix issues and connect with your brand instantly and easily.